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  • 1.  Genesys Cloud Support

    Posted 19 hours ago

    Can we have both named and concurrent license in same org?? If yes, how can we assigned them to specific agents in case of named license??



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    kranthi Muppa
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  • 2.  RE: Genesys Cloud Support
    Best Answer

    Posted 18 hours ago

    No you can't mix Named and Concurrent.  There are other options though around license cost which include looking at hourly billing or CX1/2 with individual upgrade add-ons to users.



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    Vaun McCarthy
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  • 3.  RE: Genesys Cloud Support

    Posted an hour ago

    Hello Kranthi, 

    I have moved this over to the Genesys Cloud Main community. As this is the place to ask technical questions. 

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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