Genesys Cloud - Main

Hi, I have a small query, I just wanted to know about token consumption in Al guides.

whether the token will be consumed for using in single execution or it will be consumed by times of used in single execution.

for example: if 1 call Al Guides for two times in the same Virtual Agent flow will it count as two and consume tokens for two times?

#Integrations
#WebMessaging

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kranthi Muppa
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Hello Kranthi, 

I have moved this to the Genesys Cloud Main community. As this is the more appropriate place to have this discussion. The developer community is more for developer style questions, like my code isnt working, can you take a look at my data action payload etc. 

Cheers, 

Hello again, 

To directly answer your example. If you call AI guides twice in the same virual agent flow, it should still count as ONE interaction and consumes only one token. 

Cheers,