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  • 1.  Genesys Cloud vs Genesys Engage - Analytics KPI comparison table

    Posted 17 days ago

    Dear Community Forum,

    We are working on a migration project from Genesys Engage to Genesys Cloud for one of our Customer. The reporting team has been provided to us a list of KPI currently used today to generate reports with Genesys CX Insights. 

    Question: Have any of you created a table comparing the reporting KPIs between the two Genesys solutions?

    Thanks and Kind regards.


    #Reporting/Analytics

    ------------------------------
    Fabrizio Tortis
    Swisscom (Schweiz) AG - Technical Lead CIM
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  • 2.  RE: Genesys Cloud vs Genesys Engage - Analytics KPI comparison table

    Posted 16 days ago
      |   view attached

    Good Day Fabrizio

    I added a spreadsheet that we used previously for something similar.  Not sure if this will help you. 

    I would also recommend having a look at this as a starting point and adding the cloud metric that matches with what you have on engage- https://help.genesys.cloud/articles/metric-definitions/

    Regards



    ------------------------------
    Stephan Taljaard
    EMBEDIT s.r.o
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    Attachment(s)

    xlsx
    Genesys_Reporting_Metrics.xlsx   10 KB 1 version
    Original Message


  • 3.  RE: Genesys Cloud vs Genesys Engage - Analytics KPI comparison table

    Posted 16 days ago

    Dear Stephan,

    Thank you for your response and sharing your excel file. Along with the link, I can use it as a starting point for analyzing the KPIs used by the client today in Genesys Engage.

    Kind regards.



    ------------------------------
    Fabrizio Tortis
    Swisscom (Schweiz) AG - Technical Lead CIM
    ------------------------------

    Original Message


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