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  • 1.  Genesys Cloud WFM - Shift Trades

    Posted 03-23-2021 11:51
    No replies, thread closed.
    Hello All

    Is there a way in which one would be able to view Shift trades from a historical perspective?
    - Currently it shows up to 8 weeks

    Would it be possible to view who submitted Shift Trades the past month, 3 months, year, etc?
    - If not, is this something on the roadmap?

    Thank you for your time.

    #Unsure/Other

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    Javette Johnson
    Avtex Solutions, LLC
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  • 2.  RE: Genesys Cloud WFM - Shift Trades

    Posted 03-24-2021 06:56
    No replies, thread closed.
    There are no plans to revise the timeframe. You could submit an idea via the Ideas Lab. If you do, please add business use cases that would justify a longer retention period.

    https://help.mypurecloud.com/articles/approve-or-deny-a-shift-trade/

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    Jay Langsford
    Senior Director, Workforce Optimization Engineering
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    Original Message


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