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Genesys Cloud Whatsapp usage report via billing API

  • 1.  Genesys Cloud Whatsapp usage report via billing API

    Posted 06-05-2025 18:30

    JuanFcoRoman_Moran | 2024-04-12 15:23:28 UTC | #1

    Hi. There is a usage report which can be downloaded right from the Genesys website for whatsapp usage. We would like to automate downloading those reports on a regular basis. Is there a way to do it? Is there an API method for that? Or at least a group of API methods which can be used to get the same data?

    Mainly we are interested in these charges appearing on the Genesys Cloud invoice as:

      • WhatsApp Utility Conversation Pass-Through
      • WhatsApp Marketing Conversation Pass-Through
      • WhatsApp Authentication Conversation Pass-Through
      • WhatsApp Service Conversation Pass-Through

    This is a pain point

    Thanks

    Zino_Onokpise | 2024-04-17 21:35:59 UTC | #2

    Hi JuanFcoRoman_Moran

    The Billing APIs provides a report of billable license usage. Also see Genesys Billing and Automation.

    JuanFcoRoman_Moran | 2024-04-18 16:20:20 UTC | #3

    Hi @Zino_Onokpise , thank you for your message. We are using this partner billing usage API: https://api.mypurecloud.com/api/v2/billing/trusteebillingoverview/<TrustorOrgId>

    the Partner Billing API returned: OrgID, orgName,product name, partNumber, usage quantity, overage price, prepay price, etc…

    but for these charges appearing on end customer Genesys Cloud invoice as:

    • WhatsApp Utility Conversation Pass-Through
    • WhatsApp Marketing Conversation Pass-Through
    • WhatsApp Authentication Conversation Pass-Through
    • WhatsApp Service Conversation Pass-Through

    The usage quantity is always 0 or 1 but its not the real usage quantity appearing on Genesys Cloud invoice

    For this reason is impossible calculate the cost. can you review my doubt/question about these charges ? Thanks in advance,

    Zino_Onokpise | 2024-04-22 21:12:16 UTC | #4

    Hi @JuanFcoRoman_Moran , at the moment resources report and billing APIs don't break out WhatsApp usage, the resources report rolls up all WhatsApp usage across all types into a single “WhatsApp Conversation Usage” descriptor. This is something that the Billing team plans to address. Thank you for your patience!

    system | 2024-05-22 21:12:39 UTC | #5

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 25688



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