Original Message:
Sent: 03-19-2024 08:11
From: Ramamoorthy Shanmugam
Subject: Genesys Cloud with Azure SSO Integration
Hi Breno,
Thank you for your response. And this is my first forum in Genesys cloud and received a good response.
S.Ram
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Ramamoorthy Shanmugam
Softel Communications Inc.
Original Message:
Sent: 03-18-2024 16:22
From: Breno Canyggia Ferreira Marreco
Subject: Genesys Cloud with Azure SSO Integration
Hi Ramamoorthy,
I guess that this documentation will help you.
https://help.mypurecloud.com/articles/about-genesys-cloud-scim-identity-management/
https://help.mypurecloud.com/articles/configure-azure-active-directory-for-genesys-cloud-scim-identity-management/
Users and groups
Add users and groups that you want to sync from Azure Active Directory to Genesys Cloud.
Notes:
- Provisioning can create, update, and delete users in Genesys Cloud.
- Provisioning can add users to a public group or remove users from a public group in Genesys Cloud, but cannot create or delete groups in Genesys Cloud. If you are syncing groups, only select Update.
- Groups must be set to public and the names must be the same (case insensitive) in both applications. Otherwise, Active Directory cannot sync user membership to Genesys Cloud.
- In the left column under Manage, click Users and groups.
A list of users and groups in your Azure Active Directory appears.
- Click Add user.
- Click Users and groups.
- Select or search for any users and groups that you want to add to this application.
- Click Select.
- Click Assign.
For more information, see Managing user account provisioning for enterprise apps in the Azure portal in the Azure Active Directory documentation and What causes Genesys Cloud to change the status of an Azure Active Directory user to inactive or to delete a user?.
In Genesys Cloud, you need to use "Groups" replicating the exact name you use in Azure AD for SCIM. In this group, the users will be to receive automatic permissions.
https://help.mypurecloud.com/articles/about-groups/
Azure AD OU/group: Supervisor_Backoffice
Genesys Cloud Group: Supervisor_Backoffice
Genesys Cloud Group: supervisor_backoffice or backoffice_supervisor (fail).
Att,
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Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/
Original Message:
Sent: 03-18-2024 16:08
From: Ramamoorthy Shanmugam
Subject: Genesys Cloud with Azure SSO Integration
Hi All,
Please share Genesys cloud with the Azure SSO integration document or any Video link.
As per the guide looks like simple integration but my doubt is how to segregate the access groups(Roles) such as User, Supervisor, Admin, etc, We need users automatically allocated with necessary roles in GC for first login.
S.Ram
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Ramamoorthy Shanmugam
Softel Communications Inc.
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