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  • 1.  Genesys Community Topics

    Posted 6 hours ago

    Hello Team,

    I am part of the Genesys Development team and am currently exploring CRM integrations with Genesys Cloud Architect/Flows. I would like to understand the integration process and best practices for connecting Salesforce and Microsoft Dynamics 365 with Genesys Cloud.

    If anyone has expertise in these integrations, I would greatly appreciate your insights, recommendations, or any relevant documentation that could help.

    Thank you in advance for your support.


    #Architect
    #DataActions
    #Integrations
    #PlatformAPI
    #WebMessaging

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    Regrads,
    Amin Shaikh

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