Our organization also had the same issue briefly (US West region), and we submitted a ticket although since then the summaries have been working again it seems for us.
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Caleb Koehler
SYSTEM AND DEVELOPMENT ANALYST 1
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Original Message:
Sent: 03-03-2026 12:46
From: Harry Patel
Subject: Genesys Copilot summary could not be generated error messages
Hello,
Anyone having issues this morning with Genesys Copilot not generating summaries post interactions? We are getting error message after the interaction has ended that "AI Summary could not be generated, write your own in Notes or within your CRM". We have made no change to our Agent Copilot so not sure why all of a sudden it stopped working. Checked Genesys status page and it reported no issues.
Thank you in advance for your help.
#AICopilot(Agent,SupervisorAdmin)
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Harry Patel
Support Center Supervisor
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