Genesys Cloud - Main

Hello, 

Anyone having issues this morning with Genesys Copilot not generating summaries post interactions? We are getting error message after the interaction has ended that "AI Summary could not be generated, write your own in Notes or within your CRM". We have made no change to our Agent Copilot so not sure why all of a sudden it stopped working. Checked Genesys status page and it reported no issues. 

Thank you in advance for your help. 

Hello, 

Anyone having issues this morning with Genesys Copilot not generating summaries post interactions? We are getting error message after the interaction has ended that "AI Summary could not be generated, write your own in Notes or within your CRM". We have made no change to our Agent Copilot so not sure why all of a sudden it stopped working. Checked Genesys status page and it reported no issues. 

Thank you in advance for your help. 

Hello, 

Anyone having issues this morning with Genesys Copilot not generating summaries post interactions? We are getting error message after the interaction has ended that "AI Summary could not be generated, write your own in Notes or within your CRM". We have made no change to our Agent Copilot so not sure why all of a sudden it stopped working. Checked Genesys status page and it reported no issues. 

Thank you in advance for your help. 

Hello everyone,

Our developers recently caught an issue that caused and outage and steps have been implemented, so the summary should start loading now.

Hello, 

Anyone having issues this morning with Genesys Copilot not generating summaries post interactions? We are getting error message after the interaction has ended that "AI Summary could not be generated, write your own in Notes or within your CRM". We have made no change to our Agent Copilot so not sure why all of a sudden it stopped working. Checked Genesys status page and it reported no issues. 

Thank you in advance for your help. 

Hello everyone,

Our developers recently caught an issue that caused and outage and steps have been implemented, so the summary should start loading now.

Hello, 

Anyone having issues this morning with Genesys Copilot not generating summaries post interactions? We are getting error message after the interaction has ended that "AI Summary could not be generated, write your own in Notes or within your CRM". We have made no change to our Agent Copilot so not sure why all of a sudden it stopped working. Checked Genesys status page and it reported no issues. 

Thank you in advance for your help. 

Did this issue affect the EU-UK region?

I have to agree with Caleb, we spent quite a bit of time troubleshooting this issue, thinking it was because we had turned on wrap code suggestion just a couple of hours earlier, to now find this post that it may have been a wider platform issue. Had this been updated in the Status page rather than in a Community forum we'd have saved ourselves a lot of time

Hello everyone,

Our developers recently caught an issue that caused and outage and steps have been implemented, so the summary should start loading now.

Hello, 

Anyone having issues this morning with Genesys Copilot not generating summaries post interactions? We are getting error message after the interaction has ended that "AI Summary could not be generated, write your own in Notes or within your CRM". We have made no change to our Agent Copilot so not sure why all of a sudden it stopped working. Checked Genesys status page and it reported no issues. 

Thank you in advance for your help.