Genesis Cloud has no redaction built in, but it can mask PII and phi data depending on voice or digital conversations. This means that the PII data is not shown in transcripts and is mass during playback of the recording, but a permission for view sensitive information is available for those that need to access the original conversation without the masking.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 08-01-2025 20:54
From: Yair Garcia
Subject: Genesys cuenta con mecanismos de borrado seguro de la información
Genesys cuenta con mecanismos de borrado seguro de la información
#API/Integrations
#ArchitectureandDesign
#Implementation
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Yair Garcia
Unkown
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