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  • 1.  Genesys Customer Success - Certified AI Orchestrator

    Posted 07-06-2026 08:31

    How to get Genesys Customer Success - Certified AI Orchestrator Badge ?


    #Certification

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    AJAY KUMAR
    Technical Solutions Consultant
    6x Genesys Certified
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  • 2.  RE: Genesys Customer Success - Certified AI Orchestrator

    Posted 07-07-2026 15:09
    Hi Ajay,
     
    If you're referring to the Certified AI Orchestrator badge, you'll first need to join the Genesys Orchestrators Program:
     
    https://orchestrators.genesys.com/
     
    From there, complete the AI learning path and the required activities in the program. You can track your progress and see the badge requirements in the Achiever's Lounge.
     
    If you're not seeing the badge after completing the requirements, I'd recommend reaching out to the Orchestrators team at GenesysOrchestrators@genesys.com.


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    Raphael Poliesi
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  • 3.  RE: Genesys Customer Success - Certified AI Orchestrator

    Posted 07-12-2026 08:23

    You can send an email to education@genesys.com for more information about courses.



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    Rohit Yadav
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  • 4.  RE: Genesys Customer Success - Certified AI Orchestrator

    Posted 07-14-2026 07:34

    Hi Ajay,

    Join https://orchestrators.genesys.com/ 

    you will find points you have already, you can earn more points by passing exams, or compleption of courses. you can eaern points by joining communities, suggesting best solutions. 

    Earned points can be used for certification exam fees.

    Regards,

    Umed Ali



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    Umed Ali
    Telecom Engineer
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  • 5.  RE: Genesys Customer Success - Certified AI Orchestrator

    Posted 4 days ago

    I'm curious about this one too. It seem's you need the new AI Essentials Learning Subscription. Someone please confirm



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    Joseph Tan
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  • 6.  RE: Genesys Customer Success - Certified AI Orchestrator

    Posted 4 days ago

    The AI Expert certification validates a professional's expertise in applying Genesys Cloud AI capabilities to drive customer engagement and business outcomes. Certified AI Experts can align AI strategies with business goals, design intelligent customer engagement solutions, and deploy and optimize AI-powered experiences using best practices for analytics, automation, and

    Earning Criteria

    • Successfully pass the Genesys AI Essentials Certified Administrator, Certified Developer, and Certified Business User exams.


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    Francis Guo
    NA
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  • 7.  RE: Genesys Customer Success - Certified AI Orchestrator

    Posted 3 days ago
    Edited by Joseph Tan 2 days ago

    Hi Francis,

    I do not see these exams in criterion/webassesor. May I know where did you take these exams?



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    Joseph Tan
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    Original Message


  • 8.  RE: Genesys Customer Success - Certified AI Orchestrator

    Posted 2 days ago
    Edited by Francis Guo 2 days ago

    Hi Joseph ,

    Please use the link: Education.

    Thanks,



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    Francis Guo
    NA
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    Original Message


  • 9.  RE: Genesys Customer Success - Certified AI Orchestrator

    Posted 2 days ago

    Hi Francis,

    Thank you, It seems i do not have access for this and requires AI Essentials subscription?



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    Joseph Tan
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    Original Message


  • 10.  RE: Genesys Customer Success - Certified AI Orchestrator

    Posted 2 days ago

    Hi Joseph ,

    I recommend using your 1,000 points to redeem the 1-year Genesys Cloud Learning Subscription. Not only will you gain access to this course, but you'll also receive 10 Genesys Cloud certification exam vouchers. This is arguably the best deal in the Genesys Advocacy Store, considering the exam vouchers alone have an estimated value of USD $5,800.
    Thanks,


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    Francis Guo
    NA
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    Original Message


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