Workforce Engagement Management

Check out our next webinars > Genesys CX WEM Customer Demo Series 👉🏻

Join us for this series of GenesysCloudCX WEM demo sessions, specifically tailored for you! We'll explore WFM, QualityAssurance, and EmployeePerformance. Discover how Genesys Cloud capabilities seamlessly deliver the best EmployeeExperience and CustomerExperience:

📣 Session 1: Genesys Cloud WEM Customer Demo Series | WEM Overview ⇢ Register Here

📣 Session 2: Genesys Cloud WEM Customer Demo Series | WEM Resource Management (WFM) ⇢ Register Here

📣 Session 3: Genesys Cloud WEM Customer Demo Series | WEM Quality Management and Employee Performance ⇢ Register Here

With Genesys Cloud WEM, discover how to:
🟢 Manage resources efficiently.
🟢 Motivate performance and encourage best practices.
🟢 Leverage the benefits of an AI-based system.

Join us and learn about Genesys Cloud WEM with Jeff Whitt, Solution Lead and WEM Specialist, at our upcoming virtual events.

Let's reinvent the experiences of our agents, supervisors, and administrators together.

#Workforce Management
#Forecasting
#ScheduleManagement
#Gamification
#Learning/Coaching
#QualityManagement
#SpeechandTextAnalytics
#Interaction/ScreenRecording

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Tracy
Genesys
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Hi Community Members,

Many apologies for the late notice in the postponement of the WEM Demo Series - due to unforeseen circumstances we have had to postpone until later in the year.

When I have new dates confirmed, we will let you know.