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  • 1.  Genesys Data Action - Salesforce API - Cannot add new Line.

    Posted 7 days ago

    Hi,


    So I need help with the following. I am trying to update a custom field in Salesforce with the Genesys Co-pilot Call Summary. So this is the Scenario -

    1. Voice Call between customer and experts completes
    2. Call Summary is Generated
    3. Agent completes ACW
    4. Trigger is started based on the Queue and ACW and waits for 2 minutes ( for Summary to generate )
    5. Trigger uses data action to gather the Salesforce Lead ID from the ConversationId
    6. Trigger uses data action to gather Call Summary  ( multiple outputs  )
    7. Trigger uses  data action with Salesforce API to update a field called "Notes" with the Call Summary outputs
    This all works perfectly, but, there are multiple outputs from step 6 ( i.e. Reason Text, Reason Description, Resolution Text.... etc ) and I want each one on a separate line
    I am using for example the below, and this work, but this means that I get them as a single text block.

    flow.reasonText + flow.reasonDescription + flow.resolutionText

    What I would like is

    ReasonText

    ReasonDescription

    ResolutionText

    but... when I use \n for a new line or enter a carriage return in the expression, what gets Sent to Salesforce is 

    ReasonText \n ReasonDescription \n ResolutionText

    And Salesforce doesn't like \n and I get "BAD REQUEST"

    Any ideas what do to here?


    #API/Integrations

    ------------------------------
    Alastair Pitt
    Docusign, Inc.
    ------------------------------


  • 2.  RE: Genesys Data Action - Salesforce API - Cannot add new Line.
    Best Answer

    Posted 4 days ago

    Hi Alistair,

    I think if you use \\n it will put in the line break, but I am unable to test this currently.  Hopefully someone else in the community can confirm or offer an alternative



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Genesys Data Action - Salesforce API - Cannot add new Line.

    Posted 3 days ago
    Edited by Alastair Pitt 3 days ago

    Thanks so much @Samuel Jillard. This worked!  That was my 11th option I tested!


    I was able to use the below and that inserted a line between also

    Flow.reasonText + "\\n\\n" + Flow.reasonDescription

    But this Flow.reasonText + "\\n" + Flow.reasonDescription worked also for just carriage return


    Thank you

    ------------------------------
    Alastair Pitt
    Docusign, Inc.
    ------------------------------

    Original Message


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