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Genesys desktop app doesn't honor the window width/height for Scripter.Open URL?

  • 1.  Genesys desktop app doesn't honor the window width/height for Scripter.Open URL?

    Posted 04-17-2026 17:49

    The subject pretty well says it all. I'm using Scripter.Open URL in a script. I set the window width and height properties just how I want them. When I developed and tested it in my browser, it all worked great. Our agents all use the Genesys desktop app, though, so the final part of testing is to test it in the app. The app does not seem to honor those properties. It opens the URL in a window like it's supposed to, but it's at 800x600 regardless of what I set the width and height to. I have version 2.48.900.0 installed.

    Is this known behavior? Is there a way to get the app to honor those settings?


    #ArchitectandDesign
    #Other

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    Dave Halderman
    Business Analyst
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  • 2.  RE: Genesys desktop app doesn't honor the window width/height for Scripter.Open URL?
    Best Answer

    Posted 04-17-2026 18:17
    Edited by Jason Kleitz 05-06-2026 09:43

    Hi Dave 

    I've s "scripter.Open URL" in the Desktop App X Genesys Cloud .

    In my case, the width and height properties worked as expected in the browser, but when running the script in the Desktop App the window always opened around 800x600

    At the time I ended up adapting to that behavior, but I didn't dig deeper to confirm whether it's officially expected or just a limitation of the Desktop App.

    If you never get a response here, it's worth contacting the Genesys care team.



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    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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