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  • 1.  Genesys Dialog Engine Bot Flows supports Language

    Posted 03-14-2023 03:53

    Hi Comunity

    now Genesys Dialog Engine Bot Flows not supports Japanese, and knowledge article seems only support English now.

    do we have schedule that Bot flows will support Japanese ?

    our customer center would like to create Bot chat by Genesys cloud, is there any solution for it now ?



    成成 張
    FIL Fund Services (Bermuda) Limited

  • 2.  RE: Genesys Dialog Engine Bot Flows supports Language

    Posted 08-05-2023 18:13

    Sorry for the long delay in answering.   Japanese is supported, but there is a huge caveat with this:  Due to language model size, when you enable the Japanese language, then you cannot use any other language than English. To request Japanese language support for your organization, contact Genesys Cloud Customer Care. This limitation does not affect Genesys enhanced TTS.

    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects

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