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Genesys Digital Bot Connector

  • 1.  Genesys Digital Bot Connector

    Posted 08-06-2025 23:56

    We are trying to deploy an pre Release version of the Genesys Digital Bot Connector so that our customer can migrate their messenger Lex V1 Bot to Lex V2. The Integration sets up with no error, however when we try and pull the Bot names in Architect we are getting a Internal Server Error. We have tested the Integration Credentials and the api to pull the Bot Names using postman and that is working. We have a case open with Support Case #0003827069 they are seeing a mTLS not supported error. Interestingly we have set the mTLS setting in the integration to False.

      funcName:"_log",

      level:"INFO",

      lineNumber:32,

      loggerName:"bot-connector",

      threadName:"MainThread",

      message:

      ▼{

        msg:"mTLS is not supported in the integration",

        correlationId:"87eb4cb9-ccfb-44bd-bf76-ae6218b46e08",

        organization:"762223d1-75e1-45d8-a58d-79f218b7359d",

        oAuthClientId:"496cceb2-2f90-4b6e-83b3-d7d97f5ef061",

        userId:"9cc49ab4-c73d-4e31-aed9-3a7e4f630956",

        aws_request_id:"9740e655-dfe3-49b0-861c-2cdf21918f9c"

      }

    Cheers


    #Integrations

    ------------------------------
    Chris Mcmanaway
    Collaboration Consultant
    Spark New Zealand Trading Limited
    ------------------------------