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  • 1.  Genesys Enhanced TTS playback problem with Neural voices (GB)

    Posted 11-28-2022 07:57
    No replies, thread closed.
    I posted this in the developer forum but maybe better here.

    I have tested the Genesys enhanced TTS in a flow to listen to options,.
    The standard and wavenet voice options (tested a couple of each) playback dynamic data fine from what I can tell, however the neural voice options are not playing back currency value correctly, at least for en-GB.

    If I play £164.20, it is being pronounced as "one hundred and sixty four point two pounds" instead of "One hundred and sixty four pounds and twenty pence"

    This is forcing TTS to present using expression e.g.
    ToAudioTTS(Append("£",ToString(Task.CreditLimit.amount)))

    I have also tried with a decimal variable, same effect.

    I assume this is not by design otherwise dynamic data playback for currency items is going to be a challenge.

    PLEASE, if there is a UI to listen to the various options let me know as painful to have to update flow and publish every time to listen to alternate voices!


    #ArchitectureandDesign

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    Simon Brown
    Maintel Europe Limited
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  • 2.  RE: Genesys Enhanced TTS playback problem with Neural voices (GB)

    Posted 11-28-2022 15:39
    No replies, thread closed.
    Going out on a limb here, but have you tried a comma instead of a period before the cents?

    Also try this: ToAudioTTS(String, Format.Currency)

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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