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  • 1.  Genesys Generative AI Capabilities

    Posted 10-13-2023 03:51
    No replies, thread closed.

    what are the products supported by Genesys for Gen AI perspective ?


    #Unsure/Other

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    Deepti Srivastava
    Accenture Solutions Private Limited
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  • 2.  RE: Genesys Generative AI Capabilities

    Posted 10-15-2023 23:09
    No replies, thread closed.

    Really open question there.  Gen AI will be used throughout the product like it is now for conversation summarization and in the future automatic email replies.  There is an entire roadmap of Gen AI features coming over the coming year on the Partner Site.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Genesys Generative AI Capabilities

    Posted 11-05-2024 10:24
    No replies, thread closed.

    Yeah, regarding this topic, I would like to personally invite you to a survey we are conducting in Genesys regarding Gen AI. 

    Can you share 10 minutes with us to provide feedback at https://research.rallyuxr.com/genesys/lp/cm2uk0vsw0b611alf7n0eh38t?channel=share&studyId=cm2uk0vsu0b5z1alfazfdazwe If you complete the survey, you will be entered into a drawing to win one of two $75 e-gift cards.

    Thanks for your continuous participation.

    Best regards,
    Olga Revilla



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    Olga Revilla
    Staff User Experience Researcher
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