Genesys Cloud - Main

Hello, how does someone get access to the Ideas Portal? Any information listed on here has links that lead to nowhere and any documented instructions do not work. 

How can someone get access to the Ideas Portal ? I have a coworker who has access to the knowledge network but can't get into the portal. 

Try using this link:  

https://genesyscloud.ideas.aha.io

and have them use the login for the knowledge login credentials.

It always says 'User not assigned' when they try the link. 

Hi Megan,

They have access to Orchestrator but can't access the Ideas Portal? In that case, I recommend opening an Admin case to report the issue and request assistance.

If there's anything you can do on your end, I believe they'll provide instructions through the case. Otherwise, they should be able to grant the necessary access themselves, or at least explain why the users in question are unable to access the portal, if that's the case.

I'm not sure what your specific situation is, but at the company I work for, we're a Genesys partner, and I've always been able to get support by opening an Admin ticket when having this kind of access-related support.

I hope this helps you.

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Camila Meneghini
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