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  • 1.  Genesys Integrating to external recording solutions

    Posted 06-21-2023 01:13
    No replies, thread closed.

    Hi COmmunity ,

    Our client is keen on retainign their existing recording solution (NICE) ,even as they onboard to Genesys Cloud.

    Is it a possibility to integrate Genesys cloud to NICE recording solution in some way (connector or otherwise ) ?

    Regards

    Garima.


    #Integrations

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    Regards
    Garima.
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  • 2.  RE: Genesys Integrating to external recording solutions

    Posted 06-21-2023 23:25
    No replies, thread closed.

    hope this could give you some idea !

    please explore the below 

    https://help.mypurecloud.com/articles/about-audiohook-monitor/



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    [Fegy] [Simon]
    [TAM][Genesys]
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    Original Message


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