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  • 1.  Genesys Messenger

    Posted 03-08-2023 19:20
    Edited by Jeong Yoon Cho 03-08-2023 20:22
    No replies, thread closed.

    Hello, team.

    I have a few questions regarding Genesys Messenger.

    I believe this is not about the embedded chat feature in Genesys Cloud.

    1. Is there an option to delete a message that I've already sent?
    2. As far as I know, messages that have already been sent cannot be deleted manually. (reference: Can I delete a chat message? - Genesys Cloud Resource Center) However, I noticed some messages were deleted in chats. What is the criteria for deleted messages?
    3. Also, is there an option to disable file attachment so that customers would not be able to do so?

    Thank you.


    #DigitalChannels



  • 2.  RE: Genesys Messenger

    Posted 03-09-2023 08:42
    No replies, thread closed.

    Hi @Jeong Yoon Cho 

    For 1&2 are you expecting Agents to delete outbound messages? Or End-Users to delete inbound messages? For Agents being able to delete outbound messages, we have an Idea posted here: https://genesyscloud.ideas.aha.io/ideas/DXWMM-I-29 Do you have a use-case for End-Users being able to delete?

    Regarding 3. (File attachments): these can be enabled or disabled in Admin UI > Messenger Configuration. If you need more granular control, we are now working on improvement in order to leverage Supported Content Profile: https://genesyscloud.ideas.aha.io/ideas/DXWMM-I-19



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    Angelo Cicchitto
    Genesys - Employees
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    Original Message


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