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  • 1.  Genesys Orchestrators Points Redemption

    Posted 20 days ago

    Do you. have any idea how long it will take to provide the voucher for points redeemed on the Genesys Advocacy (Genesys Cloud Certification Exams)?

    Already 3 Working days passed 😞


    #Certification

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    AJAY KUMAR
    XXX
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  • 2.  RE: Genesys Orchestrators Points Redemption

    Posted 18 days ago

    If anyone has the answer to this, I'd appreciate knowing too! 

    Just bought the licence yesterday & looking forward to making a start.



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    Ben Walker
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  • 3.  RE: Genesys Orchestrators Points Redemption

    Posted 18 days ago

    Hi Ajay,

    Learning subscriptions and exam vouchers purchased from the Advocacy Rewards Store are fulfilled manually and may take a few days to process from when you redeem your points, depending on the team's current request volume.I would contact GenesysOrchestrators@genesys.com if you haven't gotten feedback after a week or so. From experience, a week is around the norm.



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    Martin Boyle
    x
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  • 4.  RE: Genesys Orchestrators Points Redemption

    Posted 18 days ago

    Hello, @AJAY KUMAR.

    It took 5 days for me, but I eventually received it.

    Also, check your spam folder just to be sure.



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    Arthur Pereira Reinoldes
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  • 5.  RE: Genesys Orchestrators Points Redemption

    Posted 17 days ago
    Hi Ajay,
     
    In my case, I requested the subscription on April 21, and I received access the next day.
     
    If you don't receive it within 7 days, I recommend following Martin's example.


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    Elisson Fernandes
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  • 6.  RE: Genesys Orchestrators Points Redemption

    Posted 15 days ago

    Hi Ajay, it takes around 4 to 5 days, don't worry.



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    Jeanpierre Echevarria
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