Workforce Engagement Management

Good morning team,

The colours for our Genesys PureCloud in schedules have changed from what they previously were.

I was wondering if there is a way to change these back?

I've also noticed this and would love to change the colours back. The new colours are very hard on the eyes.

------------------------------
Jess Barnes

Original Message:
Sent: 08-10-2025 19:35
From: Brahdilleone Dermody
Subject: Genesys PureCloud Colours Change

Good morning team,

The colours for our Genesys PureCloud in schedules have changed from what they previously were.

I was wondering if there is a way to change these back?

#GeneralQuestion

------------------------------
Brahdilleone Dermody
na
------------------------------

Good morning team,

The colours for our Genesys PureCloud in schedules have changed from what they previously were.

I was wondering if there is a way to change these back?

Hi @Brahdilleone Dermody, 

Can you provide an anonymised screenshot with annotations of the changes?

As far as I'm aware, there have been no changes made in this area, although we are constantly reviewing our colour scheme and styling for accessibility and making small improvements to help with consistency across the platform and to support the wider user base better.

thanks, 

Paul

Paul

Good morning team,

The colours for our Genesys PureCloud in schedules have changed from what they previously were.

I was wondering if there is a way to change these back?

I agree these colors are NOT easy on the eyes and awful.

Hi @Brahdilleone Dermody, 

Can you provide an anonymised screenshot with annotations of the changes?

As far as I'm aware, there have been no changes made in this area, although we are constantly reviewing our colour scheme and styling for accessibility and making small improvements to help with consistency across the platform and to support the wider user base better.

thanks, 

Paul

Paul

Good morning team,

The colours for our Genesys PureCloud in schedules have changed from what they previously were.

I was wondering if there is a way to change these back?

thanks @Melinda Butler we are investigating

I agree these colors are NOT easy on the eyes and awful.

Hi @Brahdilleone Dermody, 

Can you provide an anonymised screenshot with annotations of the changes?

As far as I'm aware, there have been no changes made in this area, although we are constantly reviewing our colour scheme and styling for accessibility and making small improvements to help with consistency across the platform and to support the wider user base better.

thanks, 

Paul

Paul

Good morning team,

The colours for our Genesys PureCloud in schedules have changed from what they previously were.

I was wondering if there is a way to change these back?

I agree these colors are NOT easy on the eyes and awful.

Hi @Brahdilleone Dermody, 

Can you provide an anonymised screenshot with annotations of the changes?

As far as I'm aware, there have been no changes made in this area, although we are constantly reviewing our colour scheme and styling for accessibility and making small improvements to help with consistency across the platform and to support the wider user base better.

thanks, 

Paul

Paul

Good morning team,

The colours for our Genesys PureCloud in schedules have changed from what they previously were.

I was wondering if there is a way to change these back?

Hi @Brahdilleone Dermody, 

Can you provide an anonymised screenshot with annotations of the changes?

As far as I'm aware, there have been no changes made in this area, although we are constantly reviewing our colour scheme and styling for accessibility and making small improvements to help with consistency across the platform and to support the wider user base better.

thanks, 

Paul

Paul

Good morning team,

The colours for our Genesys PureCloud in schedules have changed from what they previously were.

I was wondering if there is a way to change these back?

Thanks all for your feedback. 

The team are working on a fix for this, and it should be in this week's deployment. You will see the colour palette revert to the original colours over the weekend.

Apologies for the inconvenience, this was an unintentional change.

Paul

Hi @Brahdilleone Dermody, 

Can you provide an anonymised screenshot with annotations of the changes?

As far as I'm aware, there have been no changes made in this area, although we are constantly reviewing our colour scheme and styling for accessibility and making small improvements to help with consistency across the platform and to support the wider user base better.

thanks, 

Paul

Paul

Good morning team,

The colours for our Genesys PureCloud in schedules have changed from what they previously were.

I was wondering if there is a way to change these back?

Thanks all for your feedback. 

The team are working on a fix for this, and it should be in this week's deployment. You will see the colour palette revert to the original colours over the weekend.

Apologies for the inconvenience, this was an unintentional change.

Paul

Hi @Brahdilleone Dermody, 

Can you provide an anonymised screenshot with annotations of the changes?

As far as I'm aware, there have been no changes made in this area, although we are constantly reviewing our colour scheme and styling for accessibility and making small improvements to help with consistency across the platform and to support the wider user base better.

thanks, 

Paul

Paul

Good morning team,

The colours for our Genesys PureCloud in schedules have changed from what they previously were.

I was wondering if there is a way to change these back?

Hi Paul,

I appreciate this isn't directly within your remit, but I wanted to check something with you.

Was there an initial request to update the colour scheme? It appears Genesys may have taken the initiative to implement changes without consultation or prior communication with clients. Unfortunately, this seems to be a recurring pattern, and it's leading to customer dissatisfaction and additional workload for our teams.

In addition to the colour changes, we've noticed a new "Time Off" option has appeared in the dropdown menu, alongside our existing "Annual Leave" selection. This wasn't previously available, and as a result, colleagues have been selecting it by default. Since it's not configured for our activity type naming conventions, these requests are going into a pending state, creating further operational overhead.

We've managed the impact internally, but again, there was no formal notification of this change. Do you anticipate this will be reverted, as happened with the previous update?

Thanks again for your support any clarity you can provide would be appreciated.

Thanks all for your feedback. 

The team are working on a fix for this, and it should be in this week's deployment. You will see the colour palette revert to the original colours over the weekend.

Apologies for the inconvenience, this was an unintentional change.

Paul

Hi @Brahdilleone Dermody, 

Can you provide an anonymised screenshot with annotations of the changes?

As far as I'm aware, there have been no changes made in this area, although we are constantly reviewing our colour scheme and styling for accessibility and making small improvements to help with consistency across the platform and to support the wider user base better.

thanks, 

Paul

Paul

Good morning team,

The colours for our Genesys PureCloud in schedules have changed from what they previously were.

I was wondering if there is a way to change these back?

Hi @Mike Morris / Steve Johnson, 

This was an unfortunate and unforeseen impact of an update to our underlying design/styling framework. While Genesys make every effort to minimise disruption to other services, there are occasional edge cases that only show themselves when all of the interacting parts "go live". 

Unfortunately, the Flair 4.0 update last weekend caused an unintended change within the Workforce Management Scheduling colour palette. The development teams investigated this issue as soon as we were made aware of it and have a fix ready to roll out in this weekend's maintenance deployment. The learning from this will be added to our testing suite to ensure such changes don't make it into production again.

We know and understand the importance of communicating UI changes and the unintended impact these can have on our customers' business, and we have strict guidelines for communicating and announcing any UI change that we make. Sadly, with this being an unforeseen and unintended change, we were unable to pre-warn organisations of the possible impact. 

We apologise for the inconvenience the change caused this week. 

Paul

More information about the Flair 4.0 updates can be found in this post:

who can give access to latest spark flare 40 design

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 08-13-2025 04:02
From: Steven Johnson
Subject: Genesys PureCloud Colours Change

Hi Paul,

I appreciate this isn't directly within your remit, but I wanted to check something with you.

Was there an initial request to update the colour scheme? It appears Genesys may have taken the initiative to implement changes without consultation or prior communication with clients. Unfortunately, this seems to be a recurring pattern, and it's leading to customer dissatisfaction and additional workload for our teams.

In addition to the colour changes, we've noticed a new "Time Off" option has appeared in the dropdown menu, alongside our existing "Annual Leave" selection. This wasn't previously available, and as a result, colleagues have been selecting it by default. Since it's not configured for our activity type naming conventions, these requests are going into a pending state, creating further operational overhead.

We've managed the impact internally, but again, there was no formal notification of this change. Do you anticipate this will be reverted, as happened with the previous update?

Thanks again for your support any clarity you can provide would be appreciated.

------------------------------
Steven Johnson
Workforce Optimisation Manager

Original Message:
Sent: 08-12-2025 06:04
From: Paul Wood
Subject: Genesys PureCloud Colours Change

Thanks all for your feedback. 

The team are working on a fix for this, and it should be in this week's deployment. You will see the colour palette revert to the original colours over the weekend.

Apologies for the inconvenience, this was an unintentional change.

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 08-11-2025 04:26
From: Paul Wood
Subject: Genesys PureCloud Colours Change

Hi @Brahdilleone Dermody, 

Can you provide an anonymised screenshot with annotations of the changes?

As far as I'm aware, there have been no changes made in this area, although we are constantly reviewing our colour scheme and styling for accessibility and making small improvements to help with consistency across the platform and to support the wider user base better.

thanks, 

Paul

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 08-10-2025 19:35
From: Brahdilleone Dermody
Subject: Genesys PureCloud Colours Change

Good morning team,

The colours for our Genesys PureCloud in schedules have changed from what they previously were.

I was wondering if there is a way to change these back?

#GeneralQuestion

------------------------------
Brahdilleone Dermody
na
------------------------------

Hi Paul,

Can you check if the color of the hatching for the new activities could also be rolled out to the previous color ?

Previously, the hatching was darker : 

Now the color of the hatching is very close to that of the background and our users have difficulty distinguishing between a new time off and an already published time off.

Thanks in advance,

------------------------------
Emmanuel Chandeze
Genesys Consultant

Original Message:
Sent: 08-13-2025 04:55
From: Paul Wood
Subject: Genesys PureCloud Colours Change

Hi @Mike Morris / Steve Johnson, 

This was an unfortunate and unforeseen impact of an update to our underlying design/styling framework. While Genesys make every effort to minimise disruption to other services, there are occasional edge cases that only show themselves when all of the interacting parts "go live". 

Unfortunately, the Flair 4.0 update last weekend caused an unintended change within the Workforce Management Scheduling colour palette. The development teams investigated this issue as soon as we were made aware of it and have a fix ready to roll out in this weekend's maintenance deployment. The learning from this will be added to our testing suite to ensure such changes don't make it into production again.

We know and understand the importance of communicating UI changes and the unintended impact these can have on our customers' business, and we have strict guidelines for communicating and announcing any UI change that we make. Sadly, with this being an unforeseen and unintended change, we were unable to pre-warn organisations of the possible impact. 

We apologise for the inconvenience the change caused this week. 

Paul

More information about the Flair 4.0 updates can be found in this post:

who can give access to latest spark flare 40 design

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 08-13-2025 04:02
From: Steven Johnson
Subject: Genesys PureCloud Colours Change

Hi Paul,

I appreciate this isn't directly within your remit, but I wanted to check something with you.

Was there an initial request to update the colour scheme? It appears Genesys may have taken the initiative to implement changes without consultation or prior communication with clients. Unfortunately, this seems to be a recurring pattern, and it's leading to customer dissatisfaction and additional workload for our teams.

In addition to the colour changes, we've noticed a new "Time Off" option has appeared in the dropdown menu, alongside our existing "Annual Leave" selection. This wasn't previously available, and as a result, colleagues have been selecting it by default. Since it's not configured for our activity type naming conventions, these requests are going into a pending state, creating further operational overhead.

We've managed the impact internally, but again, there was no formal notification of this change. Do you anticipate this will be reverted, as happened with the previous update?

Thanks again for your support any clarity you can provide would be appreciated.

------------------------------
Steven Johnson
Workforce Optimisation Manager

Original Message:
Sent: 08-12-2025 06:04
From: Paul Wood
Subject: Genesys PureCloud Colours Change

Thanks all for your feedback. 

The team are working on a fix for this, and it should be in this week's deployment. You will see the colour palette revert to the original colours over the weekend.

Apologies for the inconvenience, this was an unintentional change.

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 08-11-2025 04:26
From: Paul Wood
Subject: Genesys PureCloud Colours Change

Hi @Brahdilleone Dermody, 

Can you provide an anonymised screenshot with annotations of the changes?

As far as I'm aware, there have been no changes made in this area, although we are constantly reviewing our colour scheme and styling for accessibility and making small improvements to help with consistency across the platform and to support the wider user base better.

thanks, 

Paul

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 08-10-2025 19:35
From: Brahdilleone Dermody
Subject: Genesys PureCloud Colours Change

Good morning team,

The colours for our Genesys PureCloud in schedules have changed from what they previously were.

I was wondering if there is a way to change these back?

#GeneralQuestion

------------------------------
Brahdilleone Dermody
na
------------------------------

thanks for reporting this @Emmanuel Chandeze we are now working on a fix. You should see the hatching return to their previous colours in the next few weeks. As soon as I have a confirmed date, I'll update the community.

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 09-16-2025 13:42
From: Emmanuel Chandeze
Subject: Genesys PureCloud Colours Change

Hi Paul,

Can you check if the color of the hatching for the new activities could also be rolled out to the previous color ?

Previously, the hatching was darker : 

Now the color of the hatching is very close to that of the background and our users have difficulty distinguishing between a new time off and an already published time off.

Thanks in advance,

------------------------------
Emmanuel Chandeze
Genesys Consultant

Original Message:
Sent: 08-13-2025 04:55
From: Paul Wood
Subject: Genesys PureCloud Colours Change

Hi @Mike Morris / Steve Johnson, 

This was an unfortunate and unforeseen impact of an update to our underlying design/styling framework. While Genesys make every effort to minimise disruption to other services, there are occasional edge cases that only show themselves when all of the interacting parts "go live". 

Unfortunately, the Flair 4.0 update last weekend caused an unintended change within the Workforce Management Scheduling colour palette. The development teams investigated this issue as soon as we were made aware of it and have a fix ready to roll out in this weekend's maintenance deployment. The learning from this will be added to our testing suite to ensure such changes don't make it into production again.

We know and understand the importance of communicating UI changes and the unintended impact these can have on our customers' business, and we have strict guidelines for communicating and announcing any UI change that we make. Sadly, with this being an unforeseen and unintended change, we were unable to pre-warn organisations of the possible impact. 

We apologise for the inconvenience the change caused this week. 

Paul

More information about the Flair 4.0 updates can be found in this post:

who can give access to latest spark flare 40 design

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 08-13-2025 04:02
From: Steven Johnson
Subject: Genesys PureCloud Colours Change

Hi Paul,

I appreciate this isn't directly within your remit, but I wanted to check something with you.

Was there an initial request to update the colour scheme? It appears Genesys may have taken the initiative to implement changes without consultation or prior communication with clients. Unfortunately, this seems to be a recurring pattern, and it's leading to customer dissatisfaction and additional workload for our teams.

In addition to the colour changes, we've noticed a new "Time Off" option has appeared in the dropdown menu, alongside our existing "Annual Leave" selection. This wasn't previously available, and as a result, colleagues have been selecting it by default. Since it's not configured for our activity type naming conventions, these requests are going into a pending state, creating further operational overhead.

We've managed the impact internally, but again, there was no formal notification of this change. Do you anticipate this will be reverted, as happened with the previous update?

Thanks again for your support any clarity you can provide would be appreciated.

------------------------------
Steven Johnson
Workforce Optimisation Manager

Original Message:
Sent: 08-12-2025 06:04
From: Paul Wood
Subject: Genesys PureCloud Colours Change

Thanks all for your feedback. 

The team are working on a fix for this, and it should be in this week's deployment. You will see the colour palette revert to the original colours over the weekend.

Apologies for the inconvenience, this was an unintentional change.

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 08-11-2025 04:26
From: Paul Wood
Subject: Genesys PureCloud Colours Change

Hi @Brahdilleone Dermody, 

Can you provide an anonymised screenshot with annotations of the changes?

As far as I'm aware, there have been no changes made in this area, although we are constantly reviewing our colour scheme and styling for accessibility and making small improvements to help with consistency across the platform and to support the wider user base better.

thanks, 

Paul

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 08-10-2025 19:35
From: Brahdilleone Dermody
Subject: Genesys PureCloud Colours Change

Good morning team,

The colours for our Genesys PureCloud in schedules have changed from what they previously were.

I was wondering if there is a way to change these back?

#GeneralQuestion

------------------------------
Brahdilleone Dermody
na
------------------------------

Thanks @Paul Wood, I confirm the hatching have returned to their previous colours ! 👍

thanks for reporting this @Emmanuel Chandeze we are now working on a fix. You should see the hatching return to their previous colours in the next few weeks. As soon as I have a confirmed date, I'll update the community.

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 09-16-2025 13:42
From: Emmanuel Chandeze
Subject: Genesys PureCloud Colours Change

Hi Paul,

Can you check if the color of the hatching for the new activities could also be rolled out to the previous color ?

Previously, the hatching was darker : 

Now the color of the hatching is very close to that of the background and our users have difficulty distinguishing between a new time off and an already published time off.

Thanks in advance,

------------------------------
Emmanuel Chandeze
Genesys Consultant

Original Message:
Sent: 08-13-2025 04:55
From: Paul Wood
Subject: Genesys PureCloud Colours Change

Hi @Mike Morris / Steve Johnson, 

This was an unfortunate and unforeseen impact of an update to our underlying design/styling framework. While Genesys make every effort to minimise disruption to other services, there are occasional edge cases that only show themselves when all of the interacting parts "go live". 

Unfortunately, the Flair 4.0 update last weekend caused an unintended change within the Workforce Management Scheduling colour palette. The development teams investigated this issue as soon as we were made aware of it and have a fix ready to roll out in this weekend's maintenance deployment. The learning from this will be added to our testing suite to ensure such changes don't make it into production again.

We know and understand the importance of communicating UI changes and the unintended impact these can have on our customers' business, and we have strict guidelines for communicating and announcing any UI change that we make. Sadly, with this being an unforeseen and unintended change, we were unable to pre-warn organisations of the possible impact. 

We apologise for the inconvenience the change caused this week. 

Paul

More information about the Flair 4.0 updates can be found in this post:

who can give access to latest spark flare 40 design

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 08-13-2025 04:02
From: Steven Johnson
Subject: Genesys PureCloud Colours Change

Hi Paul,

I appreciate this isn't directly within your remit, but I wanted to check something with you.

Was there an initial request to update the colour scheme? It appears Genesys may have taken the initiative to implement changes without consultation or prior communication with clients. Unfortunately, this seems to be a recurring pattern, and it's leading to customer dissatisfaction and additional workload for our teams.

In addition to the colour changes, we've noticed a new "Time Off" option has appeared in the dropdown menu, alongside our existing "Annual Leave" selection. This wasn't previously available, and as a result, colleagues have been selecting it by default. Since it's not configured for our activity type naming conventions, these requests are going into a pending state, creating further operational overhead.

We've managed the impact internally, but again, there was no formal notification of this change. Do you anticipate this will be reverted, as happened with the previous update?

Thanks again for your support any clarity you can provide would be appreciated.

------------------------------
Steven Johnson
Workforce Optimisation Manager

Original Message:
Sent: 08-12-2025 06:04
From: Paul Wood
Subject: Genesys PureCloud Colours Change

Thanks all for your feedback. 

The team are working on a fix for this, and it should be in this week's deployment. You will see the colour palette revert to the original colours over the weekend.

Apologies for the inconvenience, this was an unintentional change.

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 08-11-2025 04:26
From: Paul Wood
Subject: Genesys PureCloud Colours Change

Hi @Brahdilleone Dermody, 

Can you provide an anonymised screenshot with annotations of the changes?

As far as I'm aware, there have been no changes made in this area, although we are constantly reviewing our colour scheme and styling for accessibility and making small improvements to help with consistency across the platform and to support the wider user base better.

thanks, 

Paul

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 08-10-2025 19:35
From: Brahdilleone Dermody
Subject: Genesys PureCloud Colours Change

Good morning team,

The colours for our Genesys PureCloud in schedules have changed from what they previously were.

I was wondering if there is a way to change these back?

#GeneralQuestion

------------------------------
Brahdilleone Dermody
na
------------------------------

Hi Paul,

I appreciate this isn't directly within your remit, but I wanted to check something with you.

Was there an initial request to update the colour scheme? It appears Genesys may have taken the initiative to implement changes without consultation or prior communication with clients. Unfortunately, this seems to be a recurring pattern, and it's leading to customer dissatisfaction and additional workload for our teams.

In addition to the colour changes, we've noticed a new "Time Off" option has appeared in the dropdown menu, alongside our existing "Annual Leave" selection. This wasn't previously available, and as a result, colleagues have been selecting it by default. Since it's not configured for our activity type naming conventions, these requests are going into a pending state, creating further operational overhead.

We've managed the impact internally, but again, there was no formal notification of this change. Do you anticipate this will be reverted, as happened with the previous update?

Thanks again for your support any clarity you can provide would be appreciated.

Thanks all for your feedback. 

The team are working on a fix for this, and it should be in this week's deployment. You will see the colour palette revert to the original colours over the weekend.

Apologies for the inconvenience, this was an unintentional change.

Paul

Hi @Brahdilleone Dermody, 

Can you provide an anonymised screenshot with annotations of the changes?

As far as I'm aware, there have been no changes made in this area, although we are constantly reviewing our colour scheme and styling for accessibility and making small improvements to help with consistency across the platform and to support the wider user base better.

thanks, 

Paul

Paul

Good morning team,

The colours for our Genesys PureCloud in schedules have changed from what they previously were.

I was wondering if there is a way to change these back?

Hi Paul,

I appreciate this isn't directly within your remit, but I wanted to check something with you.

Was there an initial request to update the colour scheme? It appears Genesys may have taken the initiative to implement changes without consultation or prior communication with clients. Unfortunately, this seems to be a recurring pattern, and it's leading to customer dissatisfaction and additional workload for our teams.

In addition to the colour changes, we've noticed a new "Time Off" option has appeared in the dropdown menu, alongside our existing "Annual Leave" selection. This wasn't previously available, and as a result, colleagues have been selecting it by default. Since it's not configured for our activity type naming conventions, these requests are going into a pending state, creating further operational overhead.

We've managed the impact internally, but again, there was no formal notification of this change. Do you anticipate this will be reverted, as happened with the previous update?

Thanks again for your support any clarity you can provide would be appreciated.

Thanks all for your feedback. 

The team are working on a fix for this, and it should be in this week's deployment. You will see the colour palette revert to the original colours over the weekend.

Apologies for the inconvenience, this was an unintentional change.

Paul

Hi @Brahdilleone Dermody, 

Can you provide an anonymised screenshot with annotations of the changes?

As far as I'm aware, there have been no changes made in this area, although we are constantly reviewing our colour scheme and styling for accessibility and making small improvements to help with consistency across the platform and to support the wider user base better.

thanks, 

Paul

Paul

Good morning team,

The colours for our Genesys PureCloud in schedules have changed from what they previously were.

I was wondering if there is a way to change these back?

Good morning team,

The colours for our Genesys PureCloud in schedules have changed from what they previously were.

I was wondering if there is a way to change these back?