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  • 1.  Genesys PureCloud Monitoring capabilities

    Posted 02-27-2023 05:04
    No replies, thread closed.

    Hi there, 

    After a deep search into AppFoundry about Genesys PureCloud monitoring capabilities (not related to services itself as agents, queues, etc.) I found just a few tools that provide this features but without any kind of external notification out system less to be always keeping an eye over infrastructure. 

    Is there any way, tool, that can bring this? Examples would be a trunk or edge down that would be notified by email to administrators, a ticket logged into ServiceNow or alert send to Pager Dutty. I'm searching this kind of solutions but based in the Genesys PureCloud infrastructure in order to take proactive actions.

    Thanks!


    #ArchitectureandDesign
    #PlatformAdministration

    ------------------------------
    Xavier Mateu
    SAGE GLOBAL SERVICES LIMITED
    ------------------------------


  • 2.  RE: Genesys PureCloud Monitoring capabilities

    Posted 02-27-2023 08:38
    No replies, thread closed.

    @Xavier Mateu Cloud Edges or physical Media Edges? 



    ------------------------------
    Ivan Kovacevic
    Star Telecom
    www.startelecom.cloud
    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
    ------------------------------



  • 3.  RE: Genesys PureCloud Monitoring capabilities

    Posted 02-27-2023 09:18
    No replies, thread closed.

    Hi Ivan,

    We manage physical media edges.

    I saw Genesys Cloud Monitoring into AppFoundry but anyway I saw it can manage notifications by SMS/Mail, etc.

    Thanks!



    ------------------------------
    Xavier Mateu
    SAGE GLOBAL SERVICES LIMITED
    ------------------------------

    Original Message


  • 4.  RE: Genesys PureCloud Monitoring capabilities

    Posted 02-27-2023 09:28
    No replies, thread closed.

    Xavier,

    Genesys has moved away (is moving away) from physical Media Edges. so if they have not offered a good monitoring/orchestration tool (and they have not), the chances they will do so in the future are probably not very good. 

    We have developed a set of monitoring processes and tools to monitor, alert and even take Media Edges out of service for our managed services client base. But despite this and due to overall flakiness, we have stopped deploying Media Edges to our clients because they are extremely flaky.

    We also have inbound call failure alerting which alerts us and our BYOC clients to calls not being received by their physical (and cloud) edges, but again - that does nothing to help with the flakiness of physical MEs 

    I think the long term move is towards using cloud edges (which are luckily more stable). 



    ------------------------------
    Ivan Kovacevic
    Star Telecom
    www.startelecom.cloud
    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
    ------------------------------

    Original Message


  • 5.  RE: Genesys PureCloud Monitoring capabilities

    Posted 02-28-2023 04:18
    No replies, thread closed.

    Many thanks Ivan. Definitely, will need to search more or deploy some solution in-house.

    Thanks for your feedback!



    ------------------------------
    Xavier Mateu
    SAGE GLOBAL SERVICES LIMITED
    ------------------------------

    Original Message


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