Genesys Cloud - Main

Hi there, 

After a deep search into AppFoundry about Genesys PureCloud monitoring capabilities (not related to services itself as agents, queues, etc.) I found just a few tools that provide this features but without any kind of external notification out system less to be always keeping an eye over infrastructure. 

Is there any way, tool, that can bring this? Examples would be a trunk or edge down that would be notified by email to administrators, a ticket logged into ServiceNow or alert send to Pager Dutty. I'm searching this kind of solutions but based in the Genesys PureCloud infrastructure in order to take proactive actions.

Thanks!

@Xavier Mateu Cloud Edges or physical Media Edges? 

Hi there, 

After a deep search into AppFoundry about Genesys PureCloud monitoring capabilities (not related to services itself as agents, queues, etc.) I found just a few tools that provide this features but without any kind of external notification out system less to be always keeping an eye over infrastructure. 

Is there any way, tool, that can bring this? Examples would be a trunk or edge down that would be notified by email to administrators, a ticket logged into ServiceNow or alert send to Pager Dutty. I'm searching this kind of solutions but based in the Genesys PureCloud infrastructure in order to take proactive actions.

Thanks!

Hi Ivan,

We manage physical media edges.

I saw Genesys Cloud Monitoring into AppFoundry but anyway I saw it can manage notifications by SMS/Mail, etc.

Thanks!

@Xavier Mateu Cloud Edges or physical Media Edges? 

Hi there, 

After a deep search into AppFoundry about Genesys PureCloud monitoring capabilities (not related to services itself as agents, queues, etc.) I found just a few tools that provide this features but without any kind of external notification out system less to be always keeping an eye over infrastructure. 

Is there any way, tool, that can bring this? Examples would be a trunk or edge down that would be notified by email to administrators, a ticket logged into ServiceNow or alert send to Pager Dutty. I'm searching this kind of solutions but based in the Genesys PureCloud infrastructure in order to take proactive actions.

Thanks!

Xavier,

Genesys has moved away (is moving away) from physical Media Edges. so if they have not offered a good monitoring/orchestration tool (and they have not), the chances they will do so in the future are probably not very good. 

We have developed a set of monitoring processes and tools to monitor, alert and even take Media Edges out of service for our managed services client base. But despite this and due to overall flakiness, we have stopped deploying Media Edges to our clients because they are extremely flaky.

We also have inbound call failure alerting which alerts us and our BYOC clients to calls not being received by their physical (and cloud) edges, but again - that does nothing to help with the flakiness of physical MEs 

I think the long term move is towards using cloud edges (which are luckily more stable). 

Hi Ivan,

We manage physical media edges.

I saw Genesys Cloud Monitoring into AppFoundry but anyway I saw it can manage notifications by SMS/Mail, etc.

Thanks!

@Xavier Mateu Cloud Edges or physical Media Edges? 

Hi there, 

After a deep search into AppFoundry about Genesys PureCloud monitoring capabilities (not related to services itself as agents, queues, etc.) I found just a few tools that provide this features but without any kind of external notification out system less to be always keeping an eye over infrastructure. 

Is there any way, tool, that can bring this? Examples would be a trunk or edge down that would be notified by email to administrators, a ticket logged into ServiceNow or alert send to Pager Dutty. I'm searching this kind of solutions but based in the Genesys PureCloud infrastructure in order to take proactive actions.

Thanks!