Hi @Genesys,

I would appreciate if you give us light on following question.

We are theoretically proposing the use case for an "exit plan" regarding recordings stored in Genesys' AWS subscription.

Assuming that we store all recordings in the AWS subscription of Genesys Cloud

• We set up a policy to archive interactions over 90 days old and pass them to long-term storage (Glacier).
• So we'll only have calls from last 3 months available for consult in a S3 Frequent Access.

After a couple of years we want to take ALL the conversations out from Genesys' AWS subscription (those that are in Glacier and the ones in S3 Frequent Access) and export them to our S3. 

In order to accomplished that, which would be the recomended solution?: set up a bulk policy to move them to OUR S3 Bucket or use API to Bulk Download?

Our concerns are:

• Can the recordings in Genesys long-term be exported directly to our AWS subscription ? Or should we have to unarchive and then export them to our Bucket?
• If we have to unarchive and go through Genesys S3 Frequent Access, will we exceed the storage included in Fair Use Policy and incur in extra costs?
• Would the limitation "Your organization can restore up to 100 archived interactions at a time" apply to our use case?

Hope to have explained and look forward to hear your recommendations.
 
 Thanks in advance

Hi @Genesys,

I would appreciate if you give us light on following question.

We are theoretically proposing the use case for an "exit plan" regarding recordings stored in Genesys' AWS subscription.

Assuming that we store all recordings in the AWS subscription of Genesys Cloud

• We set up a policy to archive interactions over 90 days old and pass them to long-term storage (Glacier).
• So we'll only have calls from last 3 months available for consult in a S3 Frequent Access.

After a couple of years we want to take ALL the conversations out from Genesys' AWS subscription (those that are in Glacier and the ones in S3 Frequent Access) and export them to our S3. 

In order to accomplished that, which would be the recomended solution?: set up a bulk policy to move them to OUR S3 Bucket or use API to Bulk Download?

Our concerns are:

• Can the recordings in Genesys long-term be exported directly to our AWS subscription ? Or should we have to unarchive and then export them to our Bucket?
• If we have to unarchive and go through Genesys S3 Frequent Access, will we exceed the storage included in Fair Use Policy and incur in extra costs?
• Would the limitation "Your organization can restore up to 100 archived interactions at a time" apply to our use case?

Hope to have explained and look forward to hear your recommendations.
 
 Thanks in advance

Hi @Genesys,

I would appreciate if you give us light on following question.

We are theoretically proposing the use case for an "exit plan" regarding recordings stored in Genesys' AWS subscription.

Assuming that we store all recordings in the AWS subscription of Genesys Cloud

• We set up a policy to archive interactions over 90 days old and pass them to long-term storage (Glacier).
• So we'll only have calls from last 3 months available for consult in a S3 Frequent Access.

After a couple of years we want to take ALL the conversations out from Genesys' AWS subscription (those that are in Glacier and the ones in S3 Frequent Access) and export them to our S3. 

In order to accomplished that, which would be the recomended solution?: set up a bulk policy to move them to OUR S3 Bucket or use API to Bulk Download?

Our concerns are:

• Can the recordings in Genesys long-term be exported directly to our AWS subscription ? Or should we have to unarchive and then export them to our Bucket?
• If we have to unarchive and go through Genesys S3 Frequent Access, will we exceed the storage included in Fair Use Policy and incur in extra costs?
• Would the limitation "Your organization can restore up to 100 archived interactions at a time" apply to our use case?

Hope to have explained and look forward to hear your recommendations.
 
 Thanks in advance

Hi Santiago,

The recording bulk action API supports exporting already archived recordings, directly.  Internally we will temporarily restore the recording from Glacier (which will take a few hours) and then export them once restored.  That restoration does not count towards the 100 restoration limit.

Hi @Genesys,

I would appreciate if you give us light on following question.

We are theoretically proposing the use case for an "exit plan" regarding recordings stored in Genesys' AWS subscription.

Assuming that we store all recordings in the AWS subscription of Genesys Cloud

• We set up a policy to archive interactions over 90 days old and pass them to long-term storage (Glacier).
• So we'll only have calls from last 3 months available for consult in a S3 Frequent Access.

After a couple of years we want to take ALL the conversations out from Genesys' AWS subscription (those that are in Glacier and the ones in S3 Frequent Access) and export them to our S3. 

In order to accomplished that, which would be the recomended solution?: set up a bulk policy to move them to OUR S3 Bucket or use API to Bulk Download?

Our concerns are:

• Can the recordings in Genesys long-term be exported directly to our AWS subscription ? Or should we have to unarchive and then export them to our Bucket?
• If we have to unarchive and go through Genesys S3 Frequent Access, will we exceed the storage included in Fair Use Policy and incur in extra costs?
• Would the limitation "Your organization can restore up to 100 archived interactions at a time" apply to our use case?

Hope to have explained and look forward to hear your recommendations.
 
 Thanks in advance

Thanks all for your help

@Daniel Ho, that what just what I was willing to hear.

Hi Santiago,

The recording bulk action API supports exporting already archived recordings, directly.  Internally we will temporarily restore the recording from Glacier (which will take a few hours) and then export them once restored.  That restoration does not count towards the 100 restoration limit.

Hi @Genesys,

I would appreciate if you give us light on following question.

We are theoretically proposing the use case for an "exit plan" regarding recordings stored in Genesys' AWS subscription.

Assuming that we store all recordings in the AWS subscription of Genesys Cloud

• We set up a policy to archive interactions over 90 days old and pass them to long-term storage (Glacier).
• So we'll only have calls from last 3 months available for consult in a S3 Frequent Access.

After a couple of years we want to take ALL the conversations out from Genesys' AWS subscription (those that are in Glacier and the ones in S3 Frequent Access) and export them to our S3. 

In order to accomplished that, which would be the recomended solution?: set up a bulk policy to move them to OUR S3 Bucket or use API to Bulk Download?

Our concerns are:

• Can the recordings in Genesys long-term be exported directly to our AWS subscription ? Or should we have to unarchive and then export them to our Bucket?
• If we have to unarchive and go through Genesys S3 Frequent Access, will we exceed the storage included in Fair Use Policy and incur in extra costs?
• Would the limitation "Your organization can restore up to 100 archived interactions at a time" apply to our use case?

Hope to have explained and look forward to hear your recommendations.
 
 Thanks in advance

You can find the metadata details of recording bulk export in https://help.mypurecloud.com/articles/working-with-exported-recordings-in-aws-s3-bucket/.

Thanks all for your help

@Daniel Ho, that what just what I was willing to hear.

Hi Santiago,

The recording bulk action API supports exporting already archived recordings, directly.  Internally we will temporarily restore the recording from Glacier (which will take a few hours) and then export them once restored.  That restoration does not count towards the 100 restoration limit.

Hi @Genesys,

I would appreciate if you give us light on following question.

We are theoretically proposing the use case for an "exit plan" regarding recordings stored in Genesys' AWS subscription.

Assuming that we store all recordings in the AWS subscription of Genesys Cloud

• We set up a policy to archive interactions over 90 days old and pass them to long-term storage (Glacier).
• So we'll only have calls from last 3 months available for consult in a S3 Frequent Access.

After a couple of years we want to take ALL the conversations out from Genesys' AWS subscription (those that are in Glacier and the ones in S3 Frequent Access) and export them to our S3. 

In order to accomplished that, which would be the recomended solution?: set up a bulk policy to move them to OUR S3 Bucket or use API to Bulk Download?

Our concerns are:

• Can the recordings in Genesys long-term be exported directly to our AWS subscription ? Or should we have to unarchive and then export them to our Bucket?
• If we have to unarchive and go through Genesys S3 Frequent Access, will we exceed the storage included in Fair Use Policy and incur in extra costs?
• Would the limitation "Your organization can restore up to 100 archived interactions at a time" apply to our use case?

Hope to have explained and look forward to hear your recommendations.
 
 Thanks in advance

Looks like the JSON file only contains information about the media file and not about the conversation details. Do we have to use API to capture conversation info? agent ID, queue, wrap-up codes etc. 

You can find the metadata details of recording bulk export in https://help.mypurecloud.com/articles/working-with-exported-recordings-in-aws-s3-bucket/.

Thanks all for your help

@Daniel Ho, that what just what I was willing to hear.

Hi Santiago,

The recording bulk action API supports exporting already archived recordings, directly.  Internally we will temporarily restore the recording from Glacier (which will take a few hours) and then export them once restored.  That restoration does not count towards the 100 restoration limit.

Hi @Genesys,

I would appreciate if you give us light on following question.

We are theoretically proposing the use case for an "exit plan" regarding recordings stored in Genesys' AWS subscription.

Assuming that we store all recordings in the AWS subscription of Genesys Cloud

• We set up a policy to archive interactions over 90 days old and pass them to long-term storage (Glacier).
• So we'll only have calls from last 3 months available for consult in a S3 Frequent Access.

After a couple of years we want to take ALL the conversations out from Genesys' AWS subscription (those that are in Glacier and the ones in S3 Frequent Access) and export them to our S3. 

In order to accomplished that, which would be the recomended solution?: set up a bulk policy to move them to OUR S3 Bucket or use API to Bulk Download?

Our concerns are:

• Can the recordings in Genesys long-term be exported directly to our AWS subscription ? Or should we have to unarchive and then export them to our Bucket?
• If we have to unarchive and go through Genesys S3 Frequent Access, will we exceed the storage included in Fair Use Policy and incur in extra costs?
• Would the limitation "Your organization can restore up to 100 archived interactions at a time" apply to our use case?

Hope to have explained and look forward to hear your recommendations.
 
 Thanks in advance

That's right.  If you need more information on the conversation that is not provided in the recording metadata, you will need to call Analytics API to get those details at the conversation level.

Looks like the JSON file only contains information about the media file and not about the conversation details. Do we have to use API to capture conversation info? agent ID, queue, wrap-up codes etc. 

You can find the metadata details of recording bulk export in https://help.mypurecloud.com/articles/working-with-exported-recordings-in-aws-s3-bucket/.

Thanks all for your help

@Daniel Ho, that what just what I was willing to hear.

Hi Santiago,

The recording bulk action API supports exporting already archived recordings, directly.  Internally we will temporarily restore the recording from Glacier (which will take a few hours) and then export them once restored.  That restoration does not count towards the 100 restoration limit.

Hi @Genesys,

I would appreciate if you give us light on following question.

We are theoretically proposing the use case for an "exit plan" regarding recordings stored in Genesys' AWS subscription.

Assuming that we store all recordings in the AWS subscription of Genesys Cloud

• We set up a policy to archive interactions over 90 days old and pass them to long-term storage (Glacier).
• So we'll only have calls from last 3 months available for consult in a S3 Frequent Access.

After a couple of years we want to take ALL the conversations out from Genesys' AWS subscription (those that are in Glacier and the ones in S3 Frequent Access) and export them to our S3. 

In order to accomplished that, which would be the recomended solution?: set up a bulk policy to move them to OUR S3 Bucket or use API to Bulk Download?

Our concerns are:

• Can the recordings in Genesys long-term be exported directly to our AWS subscription ? Or should we have to unarchive and then export them to our Bucket?
• If we have to unarchive and go through Genesys S3 Frequent Access, will we exceed the storage included in Fair Use Policy and incur in extra costs?
• Would the limitation "Your organization can restore up to 100 archived interactions at a time" apply to our use case?

Hope to have explained and look forward to hear your recommendations.
 
 Thanks in advance

Hi Santiago,

The recording bulk action API supports exporting already archived recordings, directly.  Internally we will temporarily restore the recording from Glacier (which will take a few hours) and then export them once restored.  That restoration does not count towards the 100 restoration limit.

Hi @Genesys,

I would appreciate if you give us light on following question.

We are theoretically proposing the use case for an "exit plan" regarding recordings stored in Genesys' AWS subscription.

Assuming that we store all recordings in the AWS subscription of Genesys Cloud

• We set up a policy to archive interactions over 90 days old and pass them to long-term storage (Glacier).
• So we'll only have calls from last 3 months available for consult in a S3 Frequent Access.

After a couple of years we want to take ALL the conversations out from Genesys' AWS subscription (those that are in Glacier and the ones in S3 Frequent Access) and export them to our S3. 

In order to accomplished that, which would be the recomended solution?: set up a bulk policy to move them to OUR S3 Bucket or use API to Bulk Download?

Our concerns are:

• Can the recordings in Genesys long-term be exported directly to our AWS subscription ? Or should we have to unarchive and then export them to our Bucket?
• If we have to unarchive and go through Genesys S3 Frequent Access, will we exceed the storage included in Fair Use Policy and incur in extra costs?
• Would the limitation "Your organization can restore up to 100 archived interactions at a time" apply to our use case?

Hope to have explained and look forward to hear your recommendations.
 
 Thanks in advance