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  • 1.  Genesys Release Notes for Week 16 December 2024

    Posted 12-15-2024 21:39
    No replies, thread closed.

    I was just reviewing the release notes for the upcoming release and I am confused about one of the items.

    It says we can now generate utterances for bots. Also why is Co-Pilot mentioned? This makes me fear Co-Pilot is going to be bundled up with the more expensive Virtual Agent. What does Co-Pilot have to do with this?

    I thought we could already do utterance generation from day one with Virtual Agent:

    Documentation doesn't clear it up either, sounds like the same feature but with extra language support?

    https://help.mypurecloud.com/articles/virtual-agent-intent-and-utterance-generation-overview/

    https://help.mypurecloud.com/articles/generate-intents-and-utterances-based-on-a-description-for-virtual-agent-and-copilot/

    And this bit added: Which hopefully means if we revert we keep the generated intents and phrases? But then why make us enable virtual agent to use it? 

    Any insight would be appreciated, otherwise I guess I'll be patient and wait and see.


    #SystemAdministration
    #Unsure/Other

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    Anton Vroon
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  • 2.  RE: Genesys Release Notes for Week 16 December 2024

    Posted 12-15-2024 21:54
    No replies, thread closed.

    I can't answer for the virtual agent bits as I haven't looked at any of that yet.  But as far as utterances goes for copilot, I actually noticed probably a week or so ago that you no longer have to manually add utterances to topics you add to a copilot.  You put in a starting search term and it will generatively add variant utterances for you.  That does lead me to think that maybe it was released early for copilot or I just missed seeing it in earlier release notes?



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    Vaun McCarthy
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  • 3.  RE: Genesys Release Notes for Week 16 December 2024

    Posted 12-15-2024 22:03
    No replies, thread closed.

    Yeah it has definitely been there since day one for Virtual Agent. Maybe it was accidently released to Co-Pilot at the same time.

    Starting to think the original plan was for this to be a combined feature to be properly released at the same time.



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    Anton Vroon
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    Original Message


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