Thanks for your question. Metrics for outbound campaigns are not available in Supervisor iPad app. It's not in the current product roadmap, but I will pass along this request to our Product Management team as a requested capability.
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Christopher Rumpf
Genesys - Employees
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Original Message:
Sent: 11-13-2023 00:21
From: Nic Cunningham
Subject: Genesys Supervisor App - Outbound Campaign Calls
Hi team,
I'm trying to build a dashboard in the Supervisor iPad app for an outbound campaign to provide an overview of agent and queue performance. I can't seem to find the right metrics to build one out, however I am able to get a relatively comprehensive Campaigns Dashboard via Genesys Cloud in-browser. Does this functionality exist somewhere, or am I right in assuming that it's not available for the Supervisor App?
Cheers,
Nic
#Unsure/Other
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Nic Cunningham
Red Energy Pty Ltd.
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