Workforce Engagement Management

Hello WEM Community!

This week we are rolling out a new feature allowing users to see their possible shifts on Tempo. 

Administrators can now allow employees to see their potential shifts for unpublished weeks in the Genesys Tempo mobile app. This update helps employees plan their work and personal lives by providing a clearer view of when they may be scheduled. With this enhancement, employees can:

• View their possible shifts on daily and weekly schedules.

• See a visual representation of their shift probability using a blue color gradient, where darker shades indicate a higher likelihood of being scheduled.

• Distinguish between scheduled and possible shifts in the monthly calendar view.

• Access estimated paid hours for each day and week.

These updates help improve schedule transparency and flexibility, making it easier for employees to plan ahead.

Please note the images attached are mock designs and not screenshots of the application. 

Hello,

Will this feature display the shift aggregate for the day or provide a granular view? I am curious if the staff will be able to see specific scheduled activities already on the shifts, such as meetings, trainings, and coaching's.

Hello WEM Community!

This week we are rolling out a new feature allowing users to see their possible shifts on Tempo. 

Administrators can now allow employees to see their potential shifts for unpublished weeks in the Genesys Tempo mobile app. This update helps employees plan their work and personal lives by providing a clearer view of when they may be scheduled. With this enhancement, employees can:

• View their possible shifts on daily and weekly schedules.

• See a visual representation of their shift probability using a blue color gradient, where darker shades indicate a higher likelihood of being scheduled.

• Distinguish between scheduled and possible shifts in the monthly calendar view.

• Access estimated paid hours for each day and week.

These updates help improve schedule transparency and flexibility, making it easier for employees to plan ahead.

Please note the images attached are mock designs and not screenshots of the application. 

Hi Robert, 

This feature only predicts the likelihood that a user is to be scheduled, we are unable to include specific activities on days that do not have a published schedule.

Hello,

Will this feature display the shift aggregate for the day or provide a granular view? I am curious if the staff will be able to see specific scheduled activities already on the shifts, such as meetings, trainings, and coaching's.

Hello WEM Community!

This week we are rolling out a new feature allowing users to see their possible shifts on Tempo. 

Administrators can now allow employees to see their potential shifts for unpublished weeks in the Genesys Tempo mobile app. This update helps employees plan their work and personal lives by providing a clearer view of when they may be scheduled. With this enhancement, employees can:

• View their possible shifts on daily and weekly schedules.

• See a visual representation of their shift probability using a blue color gradient, where darker shades indicate a higher likelihood of being scheduled.

• Distinguish between scheduled and possible shifts in the monthly calendar view.

• Access estimated paid hours for each day and week.

These updates help improve schedule transparency and flexibility, making it easier for employees to plan ahead.

Please note the images attached are mock designs and not screenshots of the application.