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  • 1.  Genesys Virtual Number needed to mask call between a customer and a driver

    Posted 10-21-2024 05:14
    No replies, thread closed.

    Hello,

    One customer are building an app just like UBER and they need a feature where when a customer calls the driver, it should be an anonymous call. 

    Is there a possibility to have a Virtual number from Genesys? Is there a feature in Genesys Cloud where we can mask the number of customer.

    Looking forward to have a response on this.

    Thanks,

    Akshay Joglekar


    #Telephony

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    Akshay Joglekar
    Manager
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  • 2.  RE: Genesys Virtual Number needed to mask call between a customer and a driver

    Posted 10-21-2024 12:12
    No replies, thread closed.

    Hi Akshay,

    I am sure others have worked around this concept before, so it will be interesting to see if anyone in the community can help with this



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: Genesys Virtual Number needed to mask call between a customer and a driver

    Posted 11-07-2024 06:36
    No replies, thread closed.

    HI @Akshay Joglekar,

    Given there wasn't a response, did you manage to workout how to do this yourself?  



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 4.  RE: Genesys Virtual Number needed to mask call between a customer and a driver
    Best Answer

    Posted 11-07-2024 06:40
    No replies, thread closed.

    Hi @Samuel Jillard,

    We are working on this using IVR. There is still too much data to explore with customer. In process to have more discussions with the customer. Will comments once we have a solution.

    Thanks,

    Akshay Joglekar



    ------------------------------
    Akshay Joglekar
    Manager
    ------------------------------

    Original Message


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