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  • 1.  Genesys WFM x Competitor Robbyson

    Posted 22 days ago

    Hi everyone, 

    I'd like some POV on a case that I'm building for my customer. 

    They use a competitor for WFM called Robbyson for WFM and gamification, in which my client can

    "Transform the team experience:

    -Engage your team by gamifying your indicators, offering rewards that can be redeemed in our online store.

    -Keep them engaged with gamified challenges that encourage them to reach their goals.

    -Reward your team's efforts with virtual coins that can be used in the Exchange Center." 

    Do we have anything like this "exchange center" where agents can use their awards points? I believe it should be something like our Bravo Points. 


    #Gamification

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    Nadine Pinheiro
    CX Advisory Consultant
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  • 2.  RE: Genesys WFM x Competitor Robbyson

    Posted 19 days ago

    anyone ? :) 



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    Nadine Pinheiro
    CX Advisory Consultant
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    Original Message


  • 3.  RE: Genesys WFM x Competitor Robbyson

    Posted 19 days ago
    Edited by Luiz Rosa 19 days ago

    Hi @Nadine Pinheiro 

    Genesys Cloud provides gamification and recognition capabilities (Scorecards, Leaderboards), but does not currently include a native rewards marketplace ("exchange center") for point redemption.

    This type of functionality is typically addressed through integrations with external platforms and leveraging available APIs.

    There is also an existing idea related to this topic: https://genesyscloud.ideas.aha.io/ideas/WEM-I-689



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    Luiz Rosa
    Full stack developer
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    Original Message


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