Genesys Cloud - Developer Community!

Hi,

We have implemented the steps in HRIS Integration blue print and it was working for a long time until it didn't. We are now getting 'Integration sync Status' Failed status as well as the Time-Off Requests are not getting auto approved anymore. We are able to see the balance of time off with out issues. Workflow executions doesn't show any failures.

Any recommendations on what else to check and what are reasons for the Integration Sync Status Failure?

Hello Sesha,

The sync status failure indicates an error in updating the time off request to the external HRIS system. The reason for this can range from workflow execution error to workflow invocation error. Does it happen for all the time off request? If thats the case, there could be a change in workflow recently resulting in workflow execution error. If its happening for only some, the best way to look into the reason is logs and we will need details like organization time off requestI identifiers and if possible correlationId of the request. Its best to communicate that through a CARE ticket.

Thanks