Workforce Engagement Management

I am currently working on integrating Workday with Genesys Cloud.

At this time, we do not have access to Workday APIs, so I am using hardcoded values for time-off types and balances.

As a result:

• I do not require any Data Actions
• No Data Actions are configured in the workflows

Our primary use case is:

• To retrieve agent time-off balances when agents check their balances

Based on this, my understanding is:

• Only the "Get Time Off Types and Balances" workflow needs to be configured

I have a couple of questions:

• Do I still need to configure the other five workflows in the integration?
• Since we are not currently connecting to Workday, is it correct that no credentials setup is required for this integration?

While activating the integration, I am encountering the following error:

• "Unknown error caught in integration validation."