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Hello!

My organization is currently running into an issue with our Payroll/HR departments regarding establishing the Workday - WFM - HRIS Integration for Time Off opportunities.  They have a non-negotiable requirement that certain data such as who submitted the request, who approved the request (in this instance it would be System), and the time stamps for when the agent submitted the request, and when the request was approved (either by System or after waitlist period).  These are being presented as non-negotiable due to federal labor regulations from DoL, Sarbanes Oxley and other state and local regulations.  

Without this data, HR/Payroll are hesitant to approve the process as it can leave them liable to time theft cases as PTO is considered employee wages in many states. If an employee disputes usage or an overpayment occurs, the organization must be able to prove who approved it and when.  Without this date, the disputes cannot be resolved, and financial liability increases as there is no HR/Payroll visibility into Genesys.  

Looking through the API explorer, are there any available that can help pass through this specific audit data into Workday? Thank you all for your time and help! 

API Explorer

Hello Michael,

Short answer for, if there are existing API's or workflows to pass the data into Workday is a No unfortunately. The time off request submission and approval happen in the Genesys's eco system and the integration is established via Genesys user to an externalId set up in HRIS system which is workday in this case. The only communication our existing flows make to the HRIS system is status change i.e Approved/Denied for the external system to update its balance hours in addition to querying them.

Saying that all audit and metadata type information you are looking for around the time off request are already available through Genesys APIs and thats one way to gather that information. The specific APIs for those are

1) https://apicentral.genesys.cloud/api-explorer-standalone#get-api-v2-workforcemanagement-managementunits--managementUnitId--users--userId--timeoffrequests
2) https://apicentral.genesys.cloud/api-explorer-standalone#post-api-v2-workforcemanagement-managementunits--managementUnitId--timeoffrequests-query

Hope this helps