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  • 1.  Genesys/BambooHR HRIS Integration - Canceled requests

    Posted 11-08-2023 08:37
    No replies, thread closed.

    We've linked the HRIS with Genesys and Bamboo, and everything is well except for when an agent cancels a request. If the request is Pending, it does not sync with BambooHR, which is correct; however, if the agent cancels the request, it automatically syncs with BambooHR and shows as approved time off in BambooHR, but Canceled in Genesys. Has anyone else experienced this problem or know how to resolve it?

    Thank you in advance!

    Melinda


    #Workforce Management

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    Melinda Butler
    Utilities Protection Center
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  • 2.  RE: Genesys/BambooHR HRIS Integration - Canceled requests

    Posted 11-13-2023 13:19
    No replies, thread closed.

    Hi Melinda,

    I have not seen this happen with the Bamboo/Genesys integration. Maybe somewhere to start will be to check the cancel workflow. I'm unable to attach a sample cancel workflow on this community page. Feel free to email me so I can send you an example via email: damaris.scott@genesys.com



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    Damaris Scott
    Genesys - Employees
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  • 3.  RE: Genesys/BambooHR HRIS Integration - Canceled requests

    Posted 12-22-2023 07:52
    No replies, thread closed.

    Damaris, 

    We have tried the workflow you sent to me but it did not work.  Do you have any other suggestions by chance.  We've submitted a support ticket already but have not received a response back yet and it's been over a month.

    Thank you,

    MB



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    Melinda Butler
    Utilities Protection Center
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    Original Message


  • 4.  RE: Genesys/BambooHR HRIS Integration - Canceled requests

    Posted 01-03-2024 05:26
    No replies, thread closed.

    Hi Melinda,

    I have sent your question to @Damaris Scott for a follow up.



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    Tracy
    Genesys
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    Original Message


  • 5.  RE: Genesys/BambooHR HRIS Integration - Canceled requests

    Posted 01-04-2024 09:48
    Edited by Tracy Vickers 08-04-2025 05:26
      |   view attached
    No replies, thread closed.

    Hi all,

    I just want to let you know I have not forgotten you. I'm just having an issue in the development environment that is blocking me from submitting a TOR into Bamboo. Before I had this issue, I was able to send and update TORs in Bamboo just fine. 

    For example (using the same Cancel flow I sent you), the attached screenshot shows I submitted a TOR, and updated the TOR. I have the same results with canceled and denied. I'm thinking if you are having issues, it might be with your variables in the workflow. I can't be sure. 



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    Damaris Scott
    Genesys - Employees
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  • 6.  RE: Genesys/BambooHR HRIS Integration - Canceled requests

    Posted 06-05-2024 13:49
    No replies, thread closed.

    I don't see the update workflow firing off when agent clicks cancel.  Am i missing something?. trying to figure out when the update/cancel flow should launch.  



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    Clayton Curtis
    Enova Online Services, Inc.
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    Original Message


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