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Hello everyone,

I'm using Terraform for export the config that we have in PROD and configure our lower environments (DEV/QA). In general, is working fine, but recently I noticed that the parameter "enable_dependency_resolution = true" is not working correctly because:

1) Don't obtain individual files for the dependencies of the queues
2) All the values for queues dependencies are hardcoded ((divisions, wrapup codes and so on).

I'll give you an example for groups (working properly) and queues (not working as expected):

For schedule groups we use the following file:

resource "genesyscloud_tf_export" "export" {
directory = "./genesyscloud_architect_schedulegroups_output"
include_filter_resources = ["genesyscloud_architect_schedulegroups"]
include_state_file = false
enable_dependency_resolution = true
split_files_by_resource = true
export_format = "hcl"
}

And we obtain the following output:

e.g. Alex_Sch_Group_AllDayClosed_Test scheduleGroup

resource "genesyscloud_architect_schedulegroups" "Alex_Sch_Group_AllDayClosed_Test" {
closed_schedules_id = ["${genesyscloud_architect_schedules.ALL_DAY_TEST.id}"]
division_id = "${genesyscloud_auth_division.Global.id}"
name = "Alex_Sch_Group_AllDayClosed_Test"
open_schedules_id = ["${genesyscloud_architect_schedules.C2C_US_Holiday_Juneteenth.id}"]
time_zone = "Asia/Calcutta"
}

[...]

As you can see, we obtain the dependencies for the "open_schedules_id", "holiday_schedules_id", "closed_schedules_id" and "division_id". We DON´T Received harcoded values. This is the behavior we expected, and we have noticed for different elements but queues.


For queues, we have the following config file:

resource "genesyscloud_tf_export" "export" {
directory = "./genesyscloud_routing_queue_output"
include_filter_resources = ["genesyscloud_routing_queue"]
include_state_file = false
enable_dependency_resolution = true
split_files_by_resource = true
export_format = "hcl"
}

But this is the output we obtain:

e.g. AlexHM_Test2_Q queue

resource "genesyscloud_routing_queue" "AlexHM_Test2_Q" {
enable_manual_assignment = false
last_agent_routing_mode = "AnyAgent"
queue_flow_id = "XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX"
auto_answer_only = false
division_id = "XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX"
[...]

You can see that we have the IDs of queue_flow_id and division_id instead of the variables. It happens the same for:

• wrapup_codes
• queue_flow_id
• members.user_id
• media_settings_callback.answering_machine_flow_id
• division_id
• default_script_ids
• on_hold_prompt_id
• groups.member_group_id
• outbound_email_address.route_id

• Note: those outcomes were obtain using the following versions of terraform and genesyscloud terraform provider
  
  Terraform:1.14.8
  Terraform provider: version 1.78.0