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  • 1.  Genesyscloud.exe- EXCEPTION

    Posted 04-27-2023 09:37
    No replies, thread closed.

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    Hello, We have agents receiving the error message above. Can anyone explain what this error message means along with a solution?

    Thank you in  Advance! 


    #SystemAdministration

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    Wendy Dodson
    Sedgwick Claims Management Services, Inc.
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  • 2.  RE: Genesyscloud.exe- EXCEPTION

    Posted 04-27-2023 10:06
    No replies, thread closed.

    Please ensure the affected agents are on the latest version of the desktop app (2.21.721 as of this post). If it still occurs we'd recommend opening a ticket with Care to help track the issue.



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    Brian Dupuis
    Genesys - Employees - Sr. Director, PureCloud UI
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