Genesys Cloud - UI New Features

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  • 1.  Get Agent AutoAnswer Settings API

    Posted 11-20-2024 16:38

    Does anyone know when the new (Agent UI > Agents > View) permissions required for the get /api/v2/users/agentui/agents/autoanswer/{agentId}/settings API call will be made available?  What is the associated beta called?



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    Ryan Cheesman
    Senior Manager, IT Integration Services
    Tandem Diabetes Care Inc. | positively different
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  • 2.  RE: Get Agent AutoAnswer Settings API

    Posted 11-21-2024 11:31

    Ryan, I don't find any information about this, but I am guessing it is part of what @Atsushi Hirano might be working on with this: Allow administrator to configure auto | Genesys Cloud Ideas Portal.  @Becky Powell, who could comment on this API availability?



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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