Genesys Cloud - Developer Community!

Hi,
I'm trying to implement flow that receives conversation id and queue id as input, and transferring that conversation to queue.
I'm using it only on open interactions (interactions that currently in agent treatment).

So the API call for that is:
/api/v2/conversations/messages/${input.conversationId}/participants/${input.participantId}/replace
body:
{
"queueId": "${input.queueDestinationId}"
}

And it works fine.

The problem we are having is getting the participant id, which is the current handling agent.
I tried using this API to filter it out and get the participant id:
/api/v2/analytics/conversations/${input.conversationId}/details

and the JSONPath to get the participant id is:
$.participants[?(@.purpose=='agent' && @.sessions[*].segments[?(!@.segmentEnd)])].participantId
Which filters only agent participants that doesn't have segmentEnd property.

The problem is with writing this action, as from what I saw translationMap doesn't support such nested filtering.

Is there any suggestions for this action?

Thanks

Hello Nati,

I am moving this thread to the developer community as this is specific about writing/developing actions. 

Cheers,