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Get answered and not answered calls in a campaign

  • 1.  Get answered and not answered calls in a campaign

    Posted 06-05-2025 18:28

    Sergio_Bolanos | 2023-10-30 16:45:44 UTC | #1

    Hi everyone,

    I need to get all outbounds answered and not answered calls. With 'not answered' calls I'm trying to get calls not assigned to an agent.

    I'm looking for calls containing segmentType = 'dialing' but no segmentType = 'interact'

    I have tried /api/v2/analytics/conversations/details/query POST method considering all posibilities in [https://developer.genesys.cloud/analyticsdatamanagement/analytics/detail/conversation-data-model#dimensions-for-the-conversation](https://Dimensions for the Converstation)

    Thanks

    system | 2023-11-29 16:46:16 UTC | #2

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 22814



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