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  • 1.  Get ASA Data Action

    Posted 11-17-2023 04:55
    No replies, thread closed.

    Hi,

    someone already configured a data action to get ASA with queueID and a time-range, to get for example the ASA of queue during the last 10 minutes?

    Many thanks!

    Regards


    #Reporting/Analytics
    #Routing(ACD/IVR)

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    Giuseppe Cisternino
    ComApp S.r.l
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  • 2.  RE: Get ASA Data Action

    Posted 12-07-2023 01:05
    No replies, thread closed.

    It might be easier for you to setup a view with that information and then either use an API to get that view.  The problem is that you won't get an average over the 10 minutes because the data lake does not have stats like that.  You would have get the ASA for every conversation in that period and then calculate the average.  What is it you are attempting.  Perhaps there is another metric like EWT that could be used.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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