DaveGussin | 2017-09-08 19:06:58 UTC | #1
I can see a "PUT" command to associate an external contact with a conversation (PUT /api/v2/externalcontacts/conversations/{conversationId} but I do not see an equivalent "GET" command - i.e. retrieve conversations for an external contact. When will this be available in the public API?
tim.smith | 2017-09-08 19:17:04 UTC | #2
Look on the conversation: GET /api/v2/conversations/{conversationId}
DaveGussin | 2017-09-08 19:49:39 UTC | #3
That API call requires me to specify a conversationId; I only have an external contactId. How do I use that API call to retrieve all conversations when I only have a specific external contactId?
anon39326996 | 2017-09-08 19:56:15 UTC | #4
You should be able to use analytics details query api: POST /api/v2/analytics/conversations/details/query and https://developer.mypurecloud.com/api/rest/v2/analytics/conversation.html
tim.smith | 2017-09-08 19:58:44 UTC | #5
Sorry, I misunderstood your request. Lucie is correct. Use an analytics query and use a segment filter on externalContactId.
system | 2017-10-09 19:58:59 UTC | #6
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