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  • 1.  Get Count of Calls Waiting in Queue

    Posted 03-09-2021 03:30
    No replies, thread closed.
    Hi,

    I would like to ask for assistance about how one would go about getting a total number of calls waiting in queue from a Genesys Cloud IVR Flow on Architect.

    Your assistance would be highly appreciated.

    Thank you.

    #ArchitectureandDesign

    ------------------------------
    Lerato Ntsoereng
    Consnet Pty Ltd
    ------------------------------


  • 2.  RE: Get Count of Calls Waiting in Queue

    Posted 03-09-2021 14:42
      |   view attached
    No replies, thread closed.
    You will need a data action for that and use the Queue ID:  /api/v2/analytics/queues/observations/query

    Here is an example for you



    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Get Count of Calls Waiting in Queue

    Posted 03-10-2021 04:07
    No replies, thread closed.

    Hi,

    I tested it and it works exactly how I wanted it.

    Thank you.



    ------------------------------
    Lerato Ntsoereng
    Consnet Pty Ltd
    ------------------------------

    Original Message


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