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  • 1.  Get information from Email header

    Posted 05-07-2025 10:14

    Hello Community,

    This is a recurring topic-many of us have asked about the possibility of fetching data from email headers.

    As far as I know, this feature is still not supported.

    I'd like to hear how you have handled this situation or how you've managed to work around this missing functionality.


    #API/Integrations
    #ArchitectureandDesign
    #DigitalChannels
    #Routing(ACD/IVR)

    ------------------------------
    Zbynek Melichar
    Genesys technical owner
    ------------------------------


  • 2.  RE: Get information from Email header
    Best Answer

    Posted 05-07-2025 10:30

    Hi Zybnek,

    Hopefully others in the community can provide their work arounds, but here is two ideas that people can vote for if they are interested in needing access to the email headers:
    Expose Email Header data to Architect Flows and view email header when taking interaction



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 3.  RE: Get information from Email header

    Posted 05-07-2025 10:38

    Hi Sam,

    I'm aware of them, but unfortunately, I don't see any positive indications that this feature will be developed



    ------------------------------
    Zbynek Melichar
    Genesys technical owner
    ------------------------------



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