rajashree511 | 2023-06-14 06:06:09 UTC | #1
Hi,
I am trying to get the live chat transcript between customer and agent using the below API via PureCloudPlatformClientV2 Python SDK.
/api/v2/conversations/chats/{conversationId}/messages https://developer.genesys.cloud/routing/conversations/conversations-apis#get-api-v2-conversations-chats--conversationId--messages
But I am getting the error "User is not an active member on the conversation". Please let me know if there is any way to resolve this.
Thanks
jacobshaw | 2023-06-15 18:22:20 UTC | #2
Hi @rajashree511 Probably the best way to do this is to use the v2.conversations.{id}.transcription notification topic to receive transcripts as the conversation is in progress. https://developer.genesys.cloud/analyticsdatamanagement/speechtextanalytics/transcription-notifications
system | 2023-07-16 18:22:10 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 20430