Genesys Cloud - Developer Community!

 View Only

Sign Up

  • 1.  Get Rule ID

    Posted 06-11-2025 17:02

    Hi, 

    We have a rule the was created by someone who is no longer with the company, and it's still enabled and alerting. I see there is an API option to delete a rule if you have the rule ID and I was able to delete a rule that I created.  

    A couple of questions 

    • Could the delete rule be used to delete a rule a different user created
    • Is there a way to get the rule ID created by another user? 

    Thanks!


    #Uncategorized

    ------------------------------
    Anna Jhane Mulinyawe
    ------------------------------