Genesys Cloud - Main

Hello,

Can you help me to extract information bellow please :

We want to developpe an Action for  extractting  "Schedule Group Name Route" from Conversion ID of a realtime inbound Call. have you an idea please ?

Exemple :

Input Parameter :
ID Conversion : xxxxxxxxxxxxxxxxxxx

Output Parameter

Schedule Group Name :  "Genesys Open"  or "Genesys Closed"   or "Genesys Holiday".

Thank you for your Help

Best regards
Salim
#Routing(ACD/IVR)

I don't know of any way to get the information regarding which schedule caused a call to go to a particular flow. That information is not stored on the conversation, as far as I can tell.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
------------------------------