Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Get Schedule Group Name Route

    Posted 03-09-2020 12:50
    No replies, thread closed.
    Hello,

    Can you help me to extract information bellow please :

    We want to developpe an Action for  extractting  "Schedule Group Name Route" from Conversion ID of a realtime inbound Call. have you an idea please ?

    Exemple :

    Input Parameter :
    ID Conversion : xxxxxxxxxxxxxxxxxxx

    Output Parameter

    Schedule Group Name :  "Genesys Open"  or "Genesys Closed"   or "Genesys Holiday".

    Thank you for your Help

    Best regards
    Salim
    #Routing(ACD/IVR)


  • 2.  RE: Get Schedule Group Name Route

    Posted 03-10-2020 15:06
    No replies, thread closed.
    I don't know of any way to get the information regarding which schedule caused a call to go to a particular flow. That information is not stored on the conversation, as far as I can tell.

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


Related Content