Sorry about that and thank you for the clarification. I am curious if there is a way to make that work as well. With the "interval" column being mandatory that makes it even tougher.
Since interval is mandatory the only workaround I could think of is exporting either the UI or JSON response data to a spreadsheet and filtering from there. Unless running it from an application other than the Toolbox or UI allows you to bypass the interval requirement.
Original Message:
Sent: 10-21-2025 15:41
From: Mihai Vasiloiu
Subject: Get scheduled callbacks in a time inteval
Hi Tristen,
Thank you for your answers but I'm afraid this will not work since the interval will restrict only to time interval when the interaction were created (Interval) not when it was scheduled (callbackScheduledTime).
Also the time interval in the UI report reflects the time when interactions were created not scheduled. Look at the filter in my picture, it was created today but scheduled tomorrow. The filter is for today only.
Regards,
Miahi
------------------------------
Mihai Vasiloiu
Tech Lead Customer Interactions
Original Message:
Sent: 10-21-2025 15:03
From: Tristen Schwarzenberger
Subject: Get scheduled callbacks in a time inteval
Here is the Payload typed out:
{
"order": "desc",
"orderBy": "conversationStart",
"paging": {
"pageNumber": 1,
"pageSize": 50
},
"interval": "2025-10-21T05:00:00.000Z/2025-10-22T05:00:00.000Z",
"segmentFilters": [
{
"type": "and",
"predicates": [
{
"dimension": "mediaType",
"value": "callback"
},
{
"dimension": "segmentType",
"value": "Scheduled"
},
{
"dimension": "segmentEnd",
"operator": "notExists"
}
]
}
],
"conversationFilters": []
}
------------------------------
Tristen Schwarzenberger
IT Engineer
GCP
Original Message:
Sent: 10-21-2025 14:23
From: Mihai Vasiloiu
Subject: Get scheduled callbacks in a time inteval
Hello,
I am trying to find out all scheduled callbacks for a specific time interval. I believe I need to use the /api/v2/analytics/conversations/details/query and make a filter based on callbackScheduledTime but I cannot seem to find how to specify a range for this dimension. The only operators available are matches, exists, notExists.
Can anyone help me here? How can I specify a between operation or something similar?
Thank you,
Mihai
#PlatformAPI
------------------------------
Mihai Vasiloiu
Tech Lead Customer Interactions
------------------------------