Genesys Cloud - Main

Hello,

I want to make a data action that gets the name of a wrapup code via the conversationID. This works if I know in which line the wrapup code is located in section "participants.wrapup.name"of the conversation details. However, the line can vary from interaction to interaction. Can someone tell me how I have to formulate the translation map so that the first entry that is not null is fetched?

Configuration of the data action:

{

  "requestUrlTemplate": "/api/v2/conversations/${input.conversationId}",

  "requestType": "GET",

  "headers": {},

  "requestTemplate": "${input.rawRequest}"

}

{

  "translationMap": {

    "participantwrapupname": "$.participants[3].wrapup.name"

  },

  "translationMapDefaults": {

    "participantwrapupname": "\"\""

  },

  "successTemplate": "{ \"participantwrapupname\": ${participantwrapupname} }"

}

Details of example conversation are:

"participants.wrapup.name": [

    null,

    null,

    null,

    "CLE Private Altersvorsorge",

    null,

    null,

    null

  ],

#ArchitectureandDesign

------------------------------
Thomas Repking
Canada Life Group Services Limited
------------------------------

Hello Thomas,

From what I can tell you can't do a filter and only get the first result that contains a property in JSONPath.

I don't know which API you use to get the wrapup name directly, but if you use [*] instead of [3] it should you all wrapup codes in a conversation (which could be several).

"translationMap": {
    "participantwrapupname": "$.participants[*].wrapup.name"
}

------------------------------
Jan Heinonen
Contact Center Specialist
GlobalConnect AB
------------------------------

Hi Jan,

Thank you, found my error. Accidentally formatted the output-contract as string, changed it to array, now it works.