FrancescaOrsini | 2023-02-27 08:20:05 UTC | #1
We use getAuthToken action and we havce enableFrameworkClientId= true on our url for embeddable framework as you mentioned in https://developer.genesys.cloud/forum/t/error-getting-token-from-framework-js/14211
After our configuration that was done in April 22, all is working fine. But, since 3 days, with this configuration is not possible anymore to logout from embeddable framework. We receive an error: partnerConnector is not defined. If we use url without enableframeworkclientid the issue disappear but we don't have rigjt authorization Nothing was changed on framework.js and on oauth client configuration
Why we have this strange behaviour? Maybe something is changed , it is possible to have a call o to have a suggestion?
jacobshaw | 2023-02-28 13:55:32 UTC | #2
Hi @FrancescaOrsiini The team that works on the embeddable framework is cued in to this issue and is working to get it resolved. Thanks, Jacob
FrancescaOrsini | 2023-03-01 21:34:45 UTC | #3
Thank you Jacob for this explanation. Have you any clue about timing of this resolution?
FrancescaOrsini | 2023-03-14 15:36:22 UTC | #5
Hallo, any idea?
jacobshaw | 2023-03-14 16:31:11 UTC | #6
Hi @FrancescaOrsini I'm going to get back with the team today and I will let you know if there's any news.
jacobshaw | 2023-03-14 19:35:33 UTC | #7
@FrancescaOrsini I was informed that the problem should be fixed now. Let me know if you're still having the same issue.
FrancescaOrsini | 2023-03-16 11:41:53 UTC | #8
Thank you Jacob, i'll check. I opened another question regarding some strange things on outbound call that didn't working because of strange behaviuor. No one answer to me..can you please have a look to thi https://developer.genesys.cloud/forum/t/contactsearch-embeddable-framework/18705 ? Best Regards Francesca
system | 2023-04-16 11:42:10 UTC | #9
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